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Business Profile

Disabled Persons Assistance

National Disability Credit Alliance Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Disabled Persons Assistance.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired the national disability credit Alliance to represent me with revenue Canada for disability tax. At the time they resolved two things and they took a percentage of what I got the last one was in September 2023 and they started to harass me about my doctor. I paid them what I owe them and told them not to bother me anymore and I fired them they continued to harass my doctor at his office to fill forms out. My doctor pulled me aside and said that he can't deal with this so I phoned them and told them to stop harassing me and my doctor. They sent me an email telling me that I owe them $3, 200 for a service which I already fired them over a year ago. I made that clear to them in the summer of 2023. I also informed them when I paid the last bill. I phoned their supervisor yesterday and never got a reply back yet. I inform them that I am not paying for that service which they were told I do not require their service anymore.

  • Initial Complaint

    Date:11/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are ****** ********* ** ******* **** ****** offering to help them receive
    a disability pension then take 25% + 15% tax of the pension for as long as the
    person lives.
    By the time the senior pensioner pays income tax on his pension he/she would
    only be clearing approx 1/3 of his disability pension.
    Millions of Canadian $$ meant for disabled seniors are going to these *********.

  • Initial Complaint

    Date:19/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well. You claim. Refunds. Go right to are hands. And I have yt to see or. Experience. Or collect this. Refund. Also. I did. This. One. Time. And. You keep. Billing me year after year. That. It now disrupting my credit report. That I've been trying to establish. And Idont. Make enough to live let alone. Pay you. If I don't. Receive. My refund. So where ever you. Are sending my. Refund. Maybe. Ask. Them. For. The payment. Because. Deffinitly. Not going to me first hand. Morso. Not my bank ether. I don't know where your sending it but my ********* account. Says this is in collection. I remember around. 4800 or something and I was to pay 800 or so. Never got. Couldn't ever pay it. And. Never used. Ur. Company again. Sent lots of. Emails. Nothing ever happens other than. Threats with collections

  • Initial Complaint

    Date:27/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 24th 2024 $955.02 was taken out of my account after I made the payment. Invoice #***** case # ****** I was promised a refund and still have not received it. I called 09-27-24 and could not get any updates as the Manager is in meetings. This is not solved yet, even though they promised last week it would be in my account in 5 business days!

  • Initial Complaint

    Date:19/07/2024

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting and 2 tines same forms done , anyway when will I get this ? It'd been over a yr

    Business Response

    Date: 19/07/2024

    Dear ******* ******,

    Thank you for taking the time to reach out to us regarding your concerns about your case with our Better Business Bureau. We appreciate your patience and understanding as we work to address your application.

    As you know, you were able to speak with Sam earlier this month and we appreciate the opportunity to discuss your case with you. However, we want to remind you that our team is currently experiencing a major network outage that has affected our ability to process cases as quickly as usual.

    We understand that this may be frustrating, but we assure you that we are working diligently to resolve the issue as soon as possible. In the meantime, we want to let you know that your case worker will be reaching out to you soon to provide an update on the status of your application.

    Please be assured that we value your business and appreciate your patience during this time. Your case worker will be in touch with you soon to discuss the progress of your application and answer any questions you may have.

    If you have any further questions or concerns in the meantime, please don't hesitate to reach out to us. We appreciate your understanding and look forward to resolving this matter as soon as possible.

    Thank you for choosing our organization.

    Sincerely,
    Client Support Team
    National Disability Credit Alliance

    Customer Answer

    Date: 24/01/2025


    Where is money when it's been done forever

  • Initial Complaint

    Date:20/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The national disability credit alliance is sending me invoices for a contract that has expired. My daughters disability has run out when she turned 14. Each time I receive money from CRA I was to give the national disability tax alliance a percentage of that. \

    they are now issuing bills for money that they have already issued in the past. Re-billing me for money they are already billed me for. This would be double billing.

    Business Response

    Date: 29/03/2024

    Hi *****. Our team has been trying to contact you to discuss this further. We also sent an email explaining what the refunds are for. We have submitted Child Disability Tax refunds that you may claim in behalf of Kayla. We would like to discuss this over the phone with you and we will contact you during our normal business hours. Monday-Friday, 10AM-6PM EST. Thank you.

  • Initial Complaint

    Date:21/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They said I was going to recieve .y refund on the 12th of this year and then ghosted me once I didn't ?

    Business Response

    Date: 28/02/2024

    Hi *******. We will escalate this issue to our billing team for investigation. Please know that this refund was issued on January 12, 2023, not this year. We will get back to you once we have some updates available. 

  • Initial Complaint

    Date:03/01/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started services with this business, and requested on numerous occasions for them to stop the application for one of my daughters. They did, and then I ended up getting a refund for her and now they are charging me for the service. There should have never been a service processed. This company ** ******* ********* *** has very poor customer service. I don’t feel safe knowing they have my personal information.

    Business Response

    Date: 08/01/2024

    Hi ********. Our apologies if you felt that way. Our team has put in a lot of work in getting the application approved by the CRA though. Our Client Agreement entails our service fees that comes along once there is an approved application. Please note that we have received your request of cancellation last December and we have requested no further actions on your application. Our Client Agreement still stands just in case you need our help in the future for the disability tax credits. Thank you. 

    Customer Answer

    Date: 08/01/2024



    Complaint: ********



    I am rejecting this response because:

    Your response indicates that you did not really read my complaint. ****** ****** *** ******** ********* * ********** ********. You will clearly see that I requested the stop of ***** ******’ application quite awhile ago on multiple occasions. The fact that that request was not honoured, is very frustrating. Why should I pay that fee when you did not do what I, the customer, ask you to stop doing! Reread the complaint *** *** ******** ****** again so the concern is made clear to you. I asked you to stop the application for MYSELF in December!



    Sincerely,



    ******** *****

    Business Response

    Date: 18/01/2024

    Hi ********,

    We understand. However, we already had submitted an application prior to your request of cancellation. We can't cancel an application it it's still on process of being reviewed. We already have escalated your case and one of our supervisors should be getting in touch.

    Customer Answer

    Date: 22/01/2024



    Complaint: ********



    I am rejecting this response. I am not satisfied with the fact I had to jump through hoops to get a bloody response, when you could of JUST SAID THAT IN THE FIRST PLACE WHEN I FIRST TRIED TO REACH OUT! The failure to provide any form of customer service during this time is absolutely appalling. 



    Sincerely,



    ******** *****

    Business Response

    Date: 27/01/2024

    Hi *********. We believed that you have spoken with one of our managers already (Charla) and provided explanation about the application. Thank you.

    Customer Answer

    Date: 05/02/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** *****

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them no money at the beginning but got emails and phone calls telling me I owe them over $7500. I don't have that amount money. I live month to month and day to day.

    Business Response

    Date: 09/01/2024

    Hi *******. We understand your situation. We have payment plans that you can avail though. We would like to help you further and do the settlement. What would be the best time to contact you?

    Customer Answer

    Date: 09/01/2024



    Complaint: ********



    I am rejecting this response because:  I want to know why I owe so much money. They said because I was disabled I would get a refund. Not have to pay.  Also until now a "payment plan" was not offered.

    As I have said I have no extra money and can't even live month to month since Covid.

    Sincerely,



    ******* *********

    Business Response

    Date: 18/01/2024

    Hi *******,

    We have attached here your Statement of Accounts to explain the debt on your CRA records. Thanks!

National Disability Credit Alliance Ltd is NOT a BBB Accredited Business.

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