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Business Profile

Financial Services

Money Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Money Mart's headquarters and its corporate-owned locations. To view all corporate locations, see

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Money Mart has 402 locations, listed below.

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    Customer Complaints Summary

    • 104 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I borrowed some money online from money mart.The payment was debited from my account. I have been advised by customer rep that i can reapply in store if i dont wish to wait as long as i provide a bank statement .
      The store is telling me that they cannot reloan until it clears in their system .

      I have been told one thing and then another

      Business Response

      Date: 02/06/2025

      The customer will be contacted directly with a resolution. 

    • Initial Complaint

      Date:02/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ***** ****elled and only the $582 will be debited. Finally they've escalated this issue of the money still being in my account but it will take 5-7 business days for a feedback. I called everyday to follow up. Finally on my payday, I checked my bank account $663 and some change was debited out from my bank account. I called again and complained about this and once more they said they will escalated this issue for taking out the$663 instead of $582. And was told to call on Monday, April 28th. When I called on April 28th the agent told me she will escalate it again and told me to call today May 2nd to follow up. I called today and the agent I've spoken to told me that their supervisor will call me in an hour. After an hour, no one called so I called again. This time another agent told me the supervisor will call me within 72 hours. It's been a month now that I'm trying to resolve this issue and money mart has just been dragging this with no resolution but to escalate with no results.

      Business Response

      Date: 09/05/2025

      This complaint is under investigation and the consumer will be contacted directly for resolution.

    Money Mart is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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