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Business Profile

Heavy Equipment Towing

Bill & Son Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heavy Equipment Towing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a problem with invoice ****** attached.
    On the 24th of March, 2023 at 11:15pm one of Bill and Son Towing company driver, Mr. John, stopped at the location where our truck was broken on hwy 401.
    Firstly the driver provided incorrect information regarding towing. He said that your company is the only contract company authorized to work on 401 by the city of Toronto.
    Secondly, the hours indicated on the invoice are not accurate and are way more than the actual hours he stayed there. The truck was towed less then 20km. The towing driver left at 8am the following day. So the invoice he provided shows 12 hours at ** *********** rate per hour ($750) to stay and do nothing based on. I repeat, incorrect information provided.
    We want to dispute the total amount paid for the invoice as we understand that there is a standard charge for towing and the amount that the company charged us is not even close to that amount.
    On top of that the driver did not disconnect the drive shaft from the truck during the towing *** **** ****** ********* *** ************ ** *** ****** which we have pictures to prove.

Bill & Son Towing is NOT a BBB Accredited Business.

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