Reviews

Review Details

• Review fromMara A

  Date: 18/06/2023

  1 star
  Poor customer service at corporate level! Beware of LifeLab’s online booking! You could get screwed. I mistakenly hit the sample pickup at home and got charged $160 (2X$80). I did not book a pickup and never used this service. I booked a lab visit and had my test done. The receptionist told me that I can call the corporation and have my $160 refunded. I called and got a customer service ticket * * * * * *. I have called 4 times to follow up and they always say I should call customer service and when I say that’s the same number I called, they act surprised. Then they transfer my call to the so called customer service department and no one picks up. I call again and again and explain everything with details, dates, order number, etc. Finally they say the same thing… that someone from accounting will call me to set up the refund. It has been 7 months now and still I haven’t got a refund.

• Review fromMurat G

  Date: 16/05/2023

  1 star
  We went to our appointment dated May 16, 2023 at 08:35 in the morning with my wife and son in 250 Harding BLVD. I was charged $96 and $41 for my son's tests. The nurse, who tried to take blood from my son's right arm, could not do it somehow. In the meantime, they hurt my 6-year-old son a lot. Later, a second nurse took blood from his left arm and sent us. At 2:30 pm they called me on the phone and asked me to bring my son back. At 3:20 pm I and my two sons went there again. I asked the nurse why they did this for the third time. They told me they couldn't get enough blood the second time. When I criticize these words, she said we will not do it if you want, but we will not refund your money. **** * ****** ** ******* *** ********* **** *** ******** *** ***** **** ***** ***** ******** *** **** *** ****** **** * **** * ***** ***** **** ** ***** ***** *** ***** **** **** *** ******* *** *** ***** *** ****** **** ** ** ***** *** ***** **** * ******** ** *** ******** ** *** ********* ****** ************ *** **** *** **** **** **** *** ******* ******** ****** ****** I stopped objecting when I realized it would make things confusing. She then said she would refund my money but not test the blood. I realized that the service quality of that institution was terrible and I had to give consent to my son getting his arm take blood for the third time. In summary; *** ***** ***** ******* She saw my son's pain, but she didn't care. She thought of her work only commercially. She did not apologize for her mistake. *** **** *** ** ** *** ******* ******** **** *** *** **** * ******* ******* All she had to do was apologize.

• Review fromPooja S

  Date: 25/04/2023

  1 star
  They are not trained ....very young intern kind technicians. More blood gushed out of the insertion point than into the vile for a good min or two

• Review fromTalat F

  Date: 15/02/2023

  5 stars
  Just came from life lab at Kingston in pickering . My girls have very difficult veins , even my veins are very difficult and every time we go it used to be stressful for us but thanks to this pleasant lady”Myrna”. She was very active, professional, helpful, caring and expert in her job. She realized that veins r difficult and kept us involved in her friendly talks and did the job in first prick. Thank you Myrna , you are amazing and we ll always ask for you.

• Review fromBlaine P

  Date: 21/10/2022

  1 star
  Staff are **** *** unkind and generally behind schedule. ************** ********

• Review fromJeanet T

  Date: 06/10/2022

  1 star
  Location: 12267 Tenth Line #1, Whitchurch-Stouffville, ON L4A 0Y1 Time and Date: October 5, 2022 @ 9AM. The one lady who works the front desk is an absolute ******. (** *** * *********** *** ***** * **** ***** *** *******) Just a horrible horrible lady. She doesn't even say "hello" or make eye contact. ********* **************. The client came in and forgot to bring a mask and she told her "bring your own mask!" (** * **** ***) there was a mask beside her didn't even offer it. Her approach of asking for payments from clients is just very ************** as if they'll run away and not pay. She looks like she hates her job. She is also very hard to understand and gets extremely irritated If asked to repeat herself. I have never witnessed a more unfit individual for any job. Management should look into her employment here. She requires coaching.