Complaints

This profile includes complaints for Canadian Linen & Uniform Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canadian Linen & Uniform Service has 5 locations, listed below.

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  Canadian Linen & Uniform Service

  20 Atomic Ave Etobicoke, ON M8Z 5L2

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  Canadian Linen & Uniform Service

  133 Manitou Dr Kitchener, ON N2C 1L4

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  Canadian Linen & Uniform Service

  75 Norfinch Dr North York, ON M3N 1W8

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  Canadian Linen & Uniform Service

  99 Vespra St. Barrie, ON L4N 4T5

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  Canadian Linen & Uniform Service

  301 Shoemaker Ave Kitchener, ON N2E 3B3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote for linen supplies from Canadian. I asked the rep specifically if we would be billed for what we use in a week, and he said yes.
  This is not the case with their billing. We got billed for the full amount of the 'inventory' (300 sheets, plus pillowcases and towels) but only received half, as apparently this how they run things. The next week, again we only received a half of the 'inventory' (150 sheets, plus pillowcases and towels) and were again charged for the full 300 sheets etc, therefore an additional 150 that we never received. I shared with the rep what we were currently spending on linens and remarked how happy I was that our monthly bill would be decreasing. This would have been an ideal opportunity to be forthcoming about their billing practices.
  Additionally there have have been discrepancies with other items not being delivered (3 weeks of being billed for a mat that never materialized) and service charges double what we were quoted.
  The quality of the product that we received was sub par. Week one I had to return approximately 10% of the pillow cases and a number of sheets as they were stained or still seemed dirty. The following week, I could not use more than half of the sheets as they were still damp and musty (mouldy).
  The final but biggest concern is that this business has people sign 5 year contracts. Again, prior to signing the contract I asked the rep if this was 100% accurate, but he said no, that we could cancel without penalty with 60 days written notice. So with that detail in hand I signed the contract.
  With the seemingly standard double billing and the poor quality of product we submitted written request to cancel the contract. When I reached out to our customer service agent we were re-informed of the 60mo contract.
  We want to be able to pay our bill and finish out the 60 days to honour the contract.

  Business Response

  Date: 18/12/2023

  Two of my staff have been in contact with **** on this complaint, we have decided, between the two companies to part ways amicably.

  i believe that there was a misunderstanding in communication between **** and our sales person at the time that the agreement was signed, i have provided John with tools to ensure that we don't run into a situation like this again moving forward.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of two businesses that has been using the services of Canadian linen. Since the end of October they have stopped attending to the businesses but have continued invoicing. I have called and emailed and gotten no response from them.
  
  I continue to receive invoices yet there is no one coming to do the work. I have attached here copies of emails sent and mark ups of invoices with issues.

• Initial Complaint

  Date:27/10/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent several emails and phone calls asking to close this account to the email on my invoices and then as directed to the service department. It felt like if you say you are calling to close the account that you are put on hold for a very long time close to 45 minutes before I hung up and tried e-mail again.
  
  I finally was able to speak to the manager on July 11 and I explained that we have been trying to close our account for over 3 weeks for many reasons: The shirts over last few years are in poorer and poorer condition, with holes under the arms and the shirts were so old that you could see through the material ** *** **** *** **** **** ****** and the shirts were stained and yellowing and pilling. We had to look for a new company to provide shirts. The manager apologized saying that they are understaffed and that the manager for my area is away and that he will deal with the closing of the account. I was very grateful to finally get through to a manager and thanked him.
  
  I paid the July invoice online and we never heard back from Canadian Linen and moved ahead and started a new service which we are extremely happy with at a far lower price.
  
  *** ** * ****** ** ** ***** ** ******** an invoice dated September 27 and now a weekly invoice and we have not had any service done here. The service representative I spoke to yesterday said we are on the hook for the next 3 years via a new contract which gets automatically renewed every 3 years and she does not see any notes of the account ever being closed by a manager in July.
  
  I would like to make sure that the account is finally closed and any invoices deleted and fix any credit report that may have been triggered due to non-payment.
  
  Again the person in AR says they have no authority to close the account and that they will escalate and speak to the service team which I have already done so as well and no one has called me back to confirm resolution. I want this resolved ASAP before it gets to collections.