Complaints

This profile includes complaints for Icg Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Icg Inc has 2 locations, listed below.

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  Icg Inc

  934 Dixon Rd Etobicoke, ON M9W 1J9

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  Icg Inc

  295 Belfield Rd Etobicoke, ON M9W 7H9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/10/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped vehicle off at location Sept 7th 2022 @ 2am to pick up Sept 22nd 2022 @ 12pm, upon returning to my vehicle i discovered that my ****** GPS with dash Camera model number ** *** purchase price from ****** was $779.69, charge cord and carry case **** 7" carry case -Purchase price from ****** $16.99 were missing from the Centre console of my 2013 *** **** pickup. i immediately informed the staff ( A gentleman named Kumar) at that time he and his associate informed me to leave it with them and they would let the manager know of the incident and he would contact me within a couple of days and not to worry that they would replace the items missing. I waited until 9/26/22 talked with the manager said he would discuss with his general manager and call me back between 3-4pm same day, he never called. i called again 9/27/22 and was informed that someone would call same day with instructions to make a claim, they never called back. I Called 10/1/22 left message for manager to call me back same day, he never called me back. i called again 10/3/22 3;40pm talk to someone who informed me the manager would call me by 5pm, he did not return the call. 10/7/22 received a call informing me that they would email me some insurance forms to fill out and submit since the value was over their $250 limit for cash disbursements, they verified my email address and said i would receive the forms by Monday 10/10/22.
  This is supposed to be a secure lot and the manager has said that they have checked all the security tapes and found nothing so he doesn't know how it went missing but i assured him that we used it on the way from our home to find their location since we were unsure where they were located. One of my biggest concerns is that their is sensitive data on the GPS (**** ******* *** **** ** **** ********* ***** **** ********* I'm at a loss of how to proceed but will be filing a police report today.