Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:25/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired Cadillacs Roofing to replace my roof. I’m simply asking for them to return and fix the problematic areas.
I’m surprised and disappointed in how Brian damaged and left the aluminum around the chimney.
I know Brian has been back to correct some other deficiencies but in the end I can’t believe he would walk away leaving the chimney like that. Just take a look at the pictures submitted. It’s also affecting my neighbours section.
It needs to be repaired and properly fix with counter flashing.
Brian intentions are good and he means well but I just think his employees are lacking proper knowledge and skills.
I would just like for the vulnerable area around the chimney to be fixed properly before winter.
Business Response
Date: 13/11/2023
Hi ********,
Thank you for the feedback. We always strive to make sure our clients are happy. We have been working with you throughout the last 2 years to make sure you are happy with the work.
Brian was not aware of these issues with with your roof. Please contact him directly and he will help resolve your deficiencies.
Customer Answer
Date: 14/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ****
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