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Business Profile

Sporting Goods Retail

SVP Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for SVP Sports's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SVP Sports has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • SVP Sports

      6931 Steeles Ave Etobicoke, ON M9W 6K7

    • SVP Sports

      1571 Sandhurst Cir Woodside Square Mall Scarborough, ON M1V 1V2

    • SVP Sports

      538 Victoria St E Alliston, ON L9R 1K1

    • SVP Sports

      213 - 1 York Gate Blvd North York, ON M3N 3A1

    • SVP Sports

      1033 Edgeley Blvd Concord, ON L4K 0H4

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a pair of Kids Winter boots on November 22, paying $75.17 with taxes. Order@# ******.

      I received my package on November 28, opened it and found a pair of Large Mens boots - not what I ordered. Included was a packing slip with three separate quality assurance signatures.

      I contacted the company on November 28 notifying them of the error and asking for a resolution. Did not hear back from them. Contacted them again on December 1 and December 2. Someone replied December 2 asking for a picture of the wrong boots sent ( it was included in my original email). After sending them the picture I still have not had any acknowledgement of my item missing, a refund, or the correct boots being mailed to me.

      7 days to reply to a customer is entirely too long.

      Additionally they charge customers for package protection, which I believe is already included with the shipping carrier. This doesn't seem to include when an error is made in packing/verifying/quality assurance.

      Business Response

      Date: 18/12/2023

      Dear ****, I would like to apologize for the experienced you received recently with your order #******. SVP Sports holds themselves to a high level of service and in this case, we did not live up to our standards. 7 days to receive a reply from our customer service team is indeed FAR too long. Our usual turn around time for customer inquiries is within 2 business days. Due to huge spike in customer inquiries during our Black Friday sale on November 24th, we did our best to reply to all inquiries in priority order as soon as we could, but I can see we fell short. To provide clarity, the three quality control initials you see on the order sheet represent different pieces of information: our picker, sorter, and fulfiller. It seems while your order was picked correctly, and sorted correctly, it was mixed up with another order, which resulted in two unhappy customers and a complete mix-up. Unfortunately, while we do our best to remain within a 98% accuracy rate for order picking and fulfillment, we employ human beings which can make mistakes from time to time. I can see our customer service team offered you a free return label and prompt refund after hearing of your preference of a refund rather than a reprocessed order shipped to you. I would like to thank you for your feedback, as my team escalated this case and examined all details carefully as a way to learn from it in the future. We are always looking for ways to do better. I hope you will give us another chance as we would love to serve you again - correctly! Thank you Mr./Miss ******. 

      Customer Answer

      Date: 18/12/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Sincerely,



      **** ******

    • Initial Complaint

      Date:18/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a soccer ball *** ** *** *** ******* He took it out to kick around the backyard for the first time (no longer than an hour), and by the time he came back inside there was already colouring coming off all over, and a hole where the outside ripped somehow. This is after ONE use. Reached out to see if we could replace or refund, and have been told nothing can be done. Note: we are also WELL within a 30-day period.

    • Initial Complaint

      Date:13/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased slippers from svp on Steeles. Provided receipt and is within 30 days return policy. The manager refused to refund slippers. ******** ******* ** **** ** ***** *** ******** *** ** *******. Manager still refuses to take back item and provide refund of $30.

    SVP Sports is NOT a BBB Accredited Business.

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