Business Profile

Tour Operators

Sunwing Vacations Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Sunwing Vacations Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

190 total complaints in the last 3 years.
51 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/06/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in 2019 our original trip was changed by Sunwing therefore we received a voucher $100 per traveller ($300). When we contacted Sunwing last year the voucher was to expire Sept 2022 however due to COVID and health concerns we did not travel in 2022. We are planning a trip this year in August with Sunwing and requested and exception to use the vouchers. I know this is not a “COVID voucher “ however since these vouchers have been extended to 2026, I would think an exception can be made for a few extra months and given the fact that we travelling in August. I was informed by the sales representative that an exception claim was completed (#********) however it will most likely be declined. I also asked to escalate my concerns to a supervisor and was informed that I could not speak to anyone.
Business Response
Date: 05/06/2023
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 05/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ** *****
Initial Complaint
Date:24/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sold an all inclusive vacation from Sunwing! I travelled to Cuba in March and was booked at **** ***** in Santa Maria. We booked a family vacation for 4 of us. The resort was a disaster! They had 20% occupancy and most of the resort was closed. There was no food ! 2 restaurants were closed, there was no management on site. Our flights were delayed over 4.5 hours going to Cuba and 1 hour coming home. The flight to Cuba was delayed because they did not have a flight crew booked. They ran out of food and drink on the flight home! The bugs at the resort were out of control. I’ve been to Cuba 5 times this was the worst experience ever. It was not an all inclusive. The service was poor and it was not a 4.5 star. There was no food! I contacted Sunwing via email 50 times no response. I called and left messages and 10 times no responses. I don’t know what else to do to hold them accountable! I want a serious refund to my credit card for this horrendous trip ***** ******* ************ * ****** **** ****** ******* *** ***
Business Response
Date: 31/05/2023
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 31/05/2023
Complaint: ********

I am rejecting this response because:

I did not make my complaint when I got home from the vacation. I made the complaint when the flight was delayed because they did not have a flight crew and I was not notified. That was number 1 issue, we were delayed over 4 hours. We booked an all inclusive resort from Sunwing. The resort was mostly closed, they had no food and the service was poor to say the least. I paid 8000.00 for a week away vacation only to starve and be eaten by bugs. This is not the holiday I was sold. You must be accountable, stand behind your resorts you sell. Clearly you have not visited this property. No food no services, no entertainment. I received nothing that was sold to me. My room was poor, we had to change 2 times. I wanted to change resorts and Sunwing wanted 4000.00 more to go to a resort of lesser quality . The flight was delayed coming home and ran out of food and drinks. There were starving people in the plane to come home and Sunwing could not service the need. The customer service from this company has been terrible! I had to file a complaint with the BBB, next will be consumer affairs. I want a refund plain and simple. Sunwing **** to me and did not deliver on a single area. The resort had no food! You understand. I had to go to other resorts to eat and we had to taxi into town to ho to restaurants to eat! Not one aspect of this vacation was positive. I’ve been to Cuba 5 times, never had these issues. Shame on Sunwing for **** and treatment to the customers.

Sincerely,

***** *******
Business Response
Date: 08/06/2023
Good afternoon Mr. *******,
We thank you for your patience while awaiting reply from our Post Travel Team.
Our records show that our Post
Travel Team has replied to you including the reply from the hotel along with information about how to submit your flight delay claim for APPR
compensation which is through the webform on our website.
Should you have any further
questions please communicate with our Post Travel Team directly on your ticket.
Sincerely,
Sunwing Vacations
Customer Answer
Date: 12/06/2023

Complaint: ********

I am rejecting this response because:

It is unfair to ask a client to take a lesser amount and get paid out sooner or ask for more and be delayed months. Further, I submitted my out of pocket expenses to be reimbursed as we had to go out for food. I submitted my expenses totaling over 800.00. Something we should not have to pay for at an all inclusive. Shame on Sunwing for promoting this resort having no food, closed restaurants, no entertainment, poor service, no management presence, Sunwing representative on site offered to move us to a lesser star resort for 4000.00US more in cash. * ***** **** ** **** ******

Sincerely,

***** *******
Business Response
Date: 26/06/2023
Dear Mr. *******,

We understand your frustration in regards to the delay in finalizing your file however threats of a chargeback will slow the process down.

The Post Travel Resolution Agent is still working on your file and therefore we ask for your continued patience.

Sincerely,

Sunwing Vacations
Customer Answer
Date: 26/06/2023

Complaint: ********

I am rejecting this response because:

Telling a client to wait and be patient is not moving in a positive direction. End of the day I was sold by Sunwing an all inclusive vacation for 4. We decided to pay more for a 5 star resort so we would not have any issues. We paid up for the security of a good vacation.
the resort had no food. Look at the google reviews. There are a number of sane complaints.
service at the resort was poor at best.
No management presence. I spoke to the Sunwing rep on site and he asked for 4000.00 US cash for us to change resorts to a 3.5 star. ****** **********
flight delayed going to Cuba 4 hours plus!
fight delayed coming back to Ottawa 1.5 hours
no food or snacks on flight home from Cuba! They ran out and half the plane got nothing.
I sent many many many emails and calls without any response. Only when I filed with the BBB did I get a response. Not good business.
I’m told to wait and wait and be patient . Sunwing took my money paid in ******* month before the vacation.
I am out of pocket over 1000.00 for food, taxi costs while on an all inclusive vacation.
Bugs were terrible!
rooms were terrible
resort more than half closed down.
no ice cream, no buffet
2 a la cart restaurants with the worst food ever!
no accountability by anyone!
we waited 3 hours for our luggage once we got to the terminal in Ottawa!
good thing Sunwing is closing

Sincerely,

***** *******
Business Response
Date: 30/06/2023
Mr. *******,
As previously stated, you will need to communicate with the Post Travel Team. Your file is still active.
Sunwing is not closing. If you are refering to the recent ownership change, we can confirm that Sunwing
Airlines will be integrated into ******* as part of the ******* Group’s one jet
aircraft operating certificate (AOC) strategy. This is a long-term move that
will unlock greater scale and create more opportunities for Sunwing Airlines
employees under the ******* Group. While exact timelines are still being
determined, the integration is expected to take up to a couple of years.

The
tour operator is not impacted by the airline integration. As the leading tour
operator in Canada, Sunwing Vacations will continue to operate as normal
offering the same great products and service in Canada and in destination. As
part of the ******* Group, we will leverage the ******* network to drive
increased scale and growth in the sun leisure segment alongside the ******* Vacations brand.
Sincerely,
Sunwing Vacations
Customer Answer
Date: 14/07/2023

Complaint: ********

I am rejecting this response because: there is no responsibility taken. I paid for 4 people to attend an all inclusive 5 star resort. This is how it was sold to me by Sunwing. The resort had no food, no services, no entertainment, no management presence. Did I mention no food. I paid to dollar expecting at least be able to eat food. I had to take my family out for meals, costing me taxi cab fees and hundreds of dollars for meals! The resort has no comment. Look at the reviews durning my vacation time! Shame on Sunwing for ******** our money . I should be compensated 50% at a minimum.

Sincerely,

***** *******
Business Response
Date: 19/07/2023
Dear Mr. *******,
The Resolution Agent is trying to assist you. Your previous request of a refund of $800 for out of pocket expenses related to meals was reviewed. After careful review of the receipts, only $267.67 CAD were related to meals - food, drinks and snacks. The Duty-Free items, alcohol, souvenirs, etc. were not applicable. The purchase made on the day of departure at liquor store located at inside Santa Clara airport was also not considered.
We are sorry that you remain unhappy with our efforts to resolve fully to your satisfaction.
Sincerely,
Sunwing Vacations.
Initial Complaint
Date:04/05/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I booked a trip to the ***** ***** ******** February 11-18, 2023. When we arrived there was no water at the resort. We couldn’t flush our toilets or shower anywhere on the resort. On the third day, we were moved to the ***** ***** rainbow. It was a party resort and not what we wanted for a relaxing vacation. When we got back to New Brunswick we filed a complaint with Sunwing and they said they were too busy with complaints to deal with us and they would contact us in 30 days. After 30 days they contacted us and said they still were too busy to handle our complaint. We haven’t heard from them since. We paid approximately $3,000 for our all inclusive vacation and we are requesting a full refund.
Business Response
Date: 08/05/2023
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 08/05/2023

Complaint: ********

I am rejecting this response because:

We have been waiting for someone to investigate and respond since we first made a complaint directly to Sunwing on February 20, 2023.

Sincerely,

****** ******
Business Response
Date: 26/05/2023
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 31/05/2023

Complaint: ********

I am rejecting this response because:

Sunwing is blaming the hotel and the hotel is not responding to either myself or Ms. ********.

Sincerely,

****** ******
Business Response
Date: 08/06/2023
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 12/06/2023

Complaint: ********

I am rejecting this response because:

Sunwing is waiting for the ***** ***** to get back to them about their water problems. What if the ***** ***** ******** never admits to not having water in February?

Sincerely,

****** ******
Business Response
Date: 24/06/2023
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 30/06/2023

Complaint: ********

I am rejecting this response because:
Sunwing is still waiting for a response from the hotel for compensation! This issue has not been resolved!

Sincerely,

****** ******
Business Response
Date: 11/07/2023
The business responded to this complaint but asked that its response not be published.
Initial Complaint
Date:02/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,

I am writing to you in regards to my trip that I had book to Cuba on Feb.12 to Feb. 19th . The booking number was *********. the booking was for four people but as it got closer Mr. ******* ***** ******* was unable to go with us as his passport was still not in for him to go. So, I had to cancel his part of the trip. In which I was told would be a voucher and that to call when i got back home from Cuba. I called today in regards to that they had emailed it to me I had also asked if my dad can use it as I am unable to go travelling any time soon as I am starting to do physio on my knee as having problems walking with it and was told if this does not work would possibly had to get it operated on. I was told that I cannot change it over to someone else s name so they could use it was going to give it to my dad as he was the one that paid for the remaining of the trip on his credit card. But just speaking to someone today with Sun wing was told that they do not fly into Hallifax form Hamilton only Toronto and my dad is 82 years old and that s to much walking for him to do so.
I am just wondering if there is any way of getting a refund in the amount of 1,565.00. for the worry-free voucher as like I said I am unable to use it and would hate to miss out on all this money if it's possible just to put it back onto my dad's credit card His name is **** ****** you may see his name in the paper work not sure thought. Also my suite case was damaged and now can not be use it. I have emailed them a few times like I was told to do on the phone and no one has reached out to me about this. All I would like is for my money to be refunded back to the credit card for this. I have been told by many people that they have gotten their money refunded with out emailing back and forth like I have been doing. I do not think this right I always fly to Cuba and have never had this problem.

I can be reached at this email or *******@******.com as well. also ************
Hope that you have a good day looking forward to hearing back from you.

Sincerely,
***** ******
Business Response
Date: 03/05/2023
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 03/05/2023

Complaint: ********

I am rejecting this response because
I don’t get why I can not have my money back as I am not travelling anytime soon nore to s my dad or husband or the other person that went with us on the trip I have talked to many people and they have gotten their money back with out a problem so I don’t get why I can’t have my money back as o could use it at this point of time as I can’t work much do to my knee problems and need to pay my bills. This don’t want to lose all this money that I have paid for this part of the trip because I can’t use this any time soon nore can anyone else. I will never be doing this again if I ever do decide to take any other trip. Also maybe people should be told about the insurance and other things at time of booking as none of us were told about this when booking the trip. I will never be booking a trip again with this one line stuff as nothing is ever explained properly to people. Again all I want is my money back on the credit card thank you. If you do it for other you could do it for me as well .

Sincerely,

***** ******
Business Response
Date: 12/05/2023
The business responded to this complaint but asked that its response not be published.
Initial Complaint
Date:12/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,
We booked our family all-inclusive vacation at the ********* ***** ******* Varadero on the Sunwing website. When we arrived at the resort, we were shocked because of the unsanitary conditions, poor customer service, and a lack in the selection of food in this resort. We asked a Sunwing representative to allow us to switch to a better resort, and she recommended us ***** ***** **** Varadero but asked us to pay $300 in addition to the $ 6000 that was paid before.
We moved from ********* ***** ******* to ***** ***** **** hoping to have more sanitary conditions and a variety of food. Unfortunately, the sanitary conditions of the food court at ***** ***** **** were even worse than it was at the previous resort.
This hotel has, unhygienic conditions with a huge quantity of cockroaches traveling everywhere.
Evidently, a Sunwing representative noticed this horrible condition of the resort, but she even didn't bother to demand the management of this resort take any measures to improve the situation and make Sunwing clients satisfied with the vacation they paid for.
Sunwing sold us this low-end hotel as a five-star hotel. This is an areal ****!!! Thank you
Sincerely
**** *******
Business Response
Date: 13/04/2023
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 13/04/2023

Complaint: ********

I am rejecting this response because:

Sincerely,

**** *******
Customer Answer
Date: 19/04/2023
Hello,

First of all, we have never been to Cuba previously.
We could not even imagine to ourselves that we would have to eat food with cockroaches at five star hotels food courts.

We visited another poor country such as Bulgaria and paid way less money for the all inclusive vacations. Even though it was a poor country, the service of the resort was excellent and we enjoyed it very much.

We didn't win the lottery, and did not get any heritage from rich relatives. We worked very hard to be able to take our twins to celebrate their eighteenth birthday anniversary.

Unfortunately, it was the most horrible, suffocating, vacation anyone could ever imagine.

Any respectful travel company which respects its clients and wants them to continue to travel with it would compensate their dissatisfied clients at the least, a voucher in the amount of $1000 for future vacations.

To be honest, I have seen a lot of complaints about the service of Sunwing, and I hope you won't force our hand with your decision to be ones of those truly disappointed clients.

Thank you for your cooperation.
Business Response
Date: 01/05/2023
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 09/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:28/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,

I am submitting this legal claim to request a refund for the return flight portion of my vacation package from Vancouver, BC to Puerto Vallarta, Mexico, purchased on August 1, 2022, for myself and my wife, using *** ****** **** ending ****.

Upon arrival in Mexico on December 14, 2022, we had a pleasant trip with no issues. However, when it came time for our return flight on December 21, 2022, we were informed that it had been cancelled and rescheduled for the following day. Unfortunately, this cancellation continued daily until December 27, 2022, when we were forced to make alternative travel arrangements due to a medical emergency, work commitments, and other life impacts.

Despite waiting for seven days, the return flight portion of our vacation package was not fulfilled by ******* Airlines, and we were forced to purchase a replacement flight through ***** Airline, as evidenced by the ******** receipt.

As a result, I am requesting a refund for the return flight portion of our vacation package, as this service was not provided by ******* Airlines. I believe that it is only fair and just for me to receive a full refund for this portion of the package.

I hope for a swift resolution to this matter, and I thank you for your attention to this issue.

Sincerely,
********
Business Response
Date: 01/05/2023
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 03/05/2023

Complaint: ********
Dear Sunwing Vacations,
Thank you for your response regarding our flight delay complaint. While we appreciate the vouchers offered as a gesture of goodwill, we would like to request a cash refund for the unpaid portion of our tickets. We understand that we have received $500 each as compensation for the 7-day delay, however, we believe that this amount is inadequate for the inconvenience we faced. We were stranded in Mexico for seven days and both my wife and I were sick during that time because of this plan chance. It was an extremely difficult experience for us as we ran out of our daily medications and our jobs were impacted.
We kindly ask for your reconsideration of our request for a cash refund. We look forward to your prompt response.

Sincerely,
****** ********
Business Response
Date: 15/05/2023
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 24/05/2023

Complaint: ********

I am rejecting this response because: The company keeps refusing the reimbursement of the replacement flight after 7 days of consecuitive cancellation of my original flight. Aparat from that, I'm just requeting a refund for the unused portion of my itinerary which shouldn't be a that much for sunch a big company.

Sincerely,

****** ******** Ali Jazayeri
Initial Complaint
Date:01/03/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are military and have a CF1 card. Sunwing refuses to apply the discount to our trip as we have already purchased the vacation and paid in full. We simply made a mistake *** **** **** ** *******
Business Response
Date: 03/03/2023
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 11/03/2023

Complaint: ********

I am rejecting this response because: no one has contacted me yet so I do not yet wish to close my complaint.

Sincerely,

***** ******
Business Response
Date: 22/03/2023
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 28/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:18/01/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have exhausted all ordinate means of contacting Sunwing Airlines to retrieve my suitcase or know its fate. I arrived by ***** on 25th December from Cayo Coco to Toronto and after 10 hours waiting for luggage, I was asked to fill ******** ************ ****** *** ****** for a Large ******* **** Red color suitcase and was told that Airline will call me the next day. That was 21 days ago. I have made countless phone calls since, multiple times daily to Sunwing Central Baggage at *** ************ from 25th Dec 2022 and no one answers the phone. I have evidence of hundreds of my hours wasted on the phone. Only twice, I was able to leave a message but no one called me back.

***** ****** ********** *** ****** *** *** ** ****** *** ** *** **** **** **** ** ******* ******* *** **** **** ********** ******** * ******** *********** ******** ***** ******* **** ********* ******** ******* *** *****

My Contact
Tel *** *** **** ** ******* ***** ******** *** ****** ******** ** ************ all pertinent documents with a hope that Aviation Ministry will respond and resolve ASAP with Sunwing* ** ******* ******* *** ************** ** ************** *** **** ****** ********** ******** *********** ********
Business Response
Date: 18/01/2023
The business responded to this complaint but asked that its response not be published.
Initial Complaint
Date:16/12/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** * ** * *** ********* Invoice #3 shows the full amount presented to me and paid in full for the 4 passengers on the trip. Then I get a phone call on Dec 9th and Sunwing tells me that I owe an additional $370. For what? Sunwing claims they made a mistake and charged the incorrect amount for passenger #4, however, that isn't true when you look at Invoice #3. I asked to speak to a manager and was put on hold *** ** ************ ****** ** ***** I was told the Manager would call me. They didn't call me, instead, they blocked my ability to check in to my flights until the outstanding balance was paid. If I understand correctly: their agent made a mistake in the booking price, the invoice that was presented to me was paid in full, and then they blocked my flights ** ******* *** **** ** ***** ******** ******** ******** ********* I want to be reimbursed for the additional amount charged on the 4th invoice.
Business Response
Date: 19/12/2022
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 19/12/2022

Complaint: ********

I am the individual who did all of the bookings, the payments were all completed on my credit card and, if you checked the phone calls, you would hear that all of the phone calls are with me. I handled the bookings and all changes for the passengers.

I have ******** a screenshot from the original booking confirmation that shows the details were sent to my ***** account.

Sincerely,

****** *******
Business Response
Date: 29/12/2022
The business responded to this complaint but asked that its response not be published.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Sunwing Vacations Inc is NOT a BBB Accredited Business.