Business Profile
Tour Operators
Sunwing Vacations IncHeadquarters
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Reviews
This profile includes reviews for Sunwing Vacations Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.24/5 stars
Average of 122 Customer Reviews
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Review fromFeng Y
Date: 04/01/2023
1 starFeng Y
Date: 04/01/2023
My wife booked our Vacation with Sunwing to Varadera Cuba, paid in full. We were supposed to fly out Dec 17 2022, Sunday afternoon and it was delayed without advanced notice, there was complete chaos at Pearson Checkin. Most Sunwing employees stated it wasn't their issue and walked away, Somehow, we managed to get a flight out the next day, 14 hours later. We missed almost one day (afternoon and next morning) of our vacation.
The return flight was also delayed 6 hours the following Monday.
Our bungalow at Resort was on the ground floor, and all you can hear are the people walking very loudly in the unit above, our a/c unit had only one temperature so we froze at night because it blew right on our faces and it was so loud, I barely had much sleep on first night. The room was full of mosquitoes and there was a Gekko in the curtain scared my kids.
I will definitely not consider Sunwing for next family vacation.Sunwing Vacations Inc
Date: 20/04/2023
Dear Mr. ****,
It is always disappointing to read when our customers have returned home unhappy with their holiday. Although you submitted your review to the BBB in January, we are only receiving it now. We understand how flight delays are upsetting and frustrating. We apologize if the ground agents at Pearson were not helpful. It is possible that you may be elligible for compensation from the airline but you must go to www.sunwingcares.ca to submit a ticket.
Sincerely,
Sunwing VacationsReview fromJason N
Date: 02/01/2023
1 starJason N
Date: 02/01/2023
No communication from them. Stranded in Cancun. Trying to make claim on their app. Says our flight return wasn’t delayed more than three hours so won’t let me make claim. Flight was delayed 3 days. Other airlines were communicating and getting people home so weather while causing some issues was not the only reason.Sunwing Vacations Inc
Date: 20/04/2023
Hi *****,
Thank you for contacting us through the BBB. We are sorry to read of your upset.
We are now in receipt of your review which was submitted on January 2, 2023. The BBB has only forwarded it to our attenton today April 20, 2023. If you still have any outstanding questions and or expenses related to your flight in December, please go to www.sunwingcares.ca and submit a claim.
Sincerely,
Sunwing VacationsReview fromERIC I
Date: 29/12/2022
1 starShame !!!!!!!! get smarter and stop support sunwings they are really a bad company who doesn't care about there costumers !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Review fromAmy H
Date: 27/12/2022
1 starAmy H
Date: 27/12/2022
I never received my $200 for the price drop guarantee. When I attempted to email *******@*********** since this is where the email came from, it said "the recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly." I then filled out a form online AND did a survey. I have yet to hear back 2 months later..... This is VERY frustrating as I feel I am being robbed! Awful customer service.Sunwing Vacations Inc
Date: 18/04/2023
Dear ***,
The refund was issued to the credit card on file ending in the last 4 digits of **** in the amunt of $600. This was for 3 persons. The refund was issued to the **** on file which shows you as the card holder. This was processed on January 17, 2023. Please check with your credit card company.
Sincerely,
Sunwing VacationsReview fromWalter P
Date: 26/12/2022
1 starWalter P
Date: 26/12/2022
Was in Dominican Republic and return flight was December 23, the weather in Canada affected flights. This I understand, however communication was terrible and was total chaos being shuttled back and forth to airport for flights that were cancelled. Live chat representative left me stranded, representative at hotel didn't respond and they put me back on a transfer bus to hotel, drove half way to airport and then back to hotel. We were on bus for multiple hours not knowing, app didn't display flight changes. I ended up taking my own taxi to airport because you can't trust this company to communicate with you..never againSunwing Vacations Inc
Date: 17/04/2023
Dear Mr. *******,
We understand how frustrating flight delays can be and apologize for any upset. If you have incurred any out-of-pocket expenses relating to your flight delay, please visit *************************************** please scan your receipts and submit for consideration of a refund.
Thank you for your cooperation.
Sincerely,
Sunwing VacationsReview fromsunney s
Date: 21/12/2022
1 starsunney s
Date: 21/12/2022
Flight was delayed got the run around from reps for 8+ hours, called sunwing directly they told me to deal with reps, they can't help me, * **** **** *** * ******* no room booked for us, **** ****** ** ** *** **** **** *******, noone cared to help us. Worst experience ever. Never deal with Sunwing ever again.Sunwing Vacations Inc
Date: 13/04/2023
We are very sorry to read of your upset. We can understand how frustrating a flight delay can be especially with small children. If you have not already done so, please visit ****************************************************** as you may be elligible for compensation. And if you have any out-of-pocket expenses relating to the flight delay, please submit your receipts by visiting ht*************************************.
Sincerely,
Sunwing Vacations Inc.Review fromTheresa S.
Date: 16/12/2022
1 starTheresa S.
Date: 16/12/2022
This airline has no heart. My husband and I have been booking travel with Sunwing for many years and have initiated trips that brought family and friends with us as well. Sunwing has changed our flights and vacation dates with little notice and we have accommodated. However, our loyalty means nothing to them. My 57 year old husband was just diagnosed with an ********** ******** and we cannot travel this year while he endures aggressive treatment to save his life. Sunwing will not return our deposit on compassionate grounds, ** ** ******** **** *********** ******* ** *** *****, nor will they even give us a credit to use next year.
Profit definitely matters more than customers.Sunwing Vacations Inc
Date: 11/04/2023
We truly are sorry to hear of your upset and especially the news of the diagnose of your husband.
The cancellation of your booking in December 2022 was subject to cancellation penalties of the deposit on file. These penalties will remain as there was no insurance on file. I'm not sure if you can claim through your personal insurance or your credit card company as a significant time has passed but we would encourage you to speak with your travel agent.
Sincerely,
Sunwing VacationsReview fromG. S.
Date: 12/12/2022
1 starG. S.
Date: 12/12/2022
We have booked a trip to Varadero traveling from January 6, 2023 to January 16, 2023. Sunwing called us and told us that our flight has been canceled and we had three choices; take a full refund, rebook a new trip at today's rates, or move our current booking to January 18, 2023.
I was told that we had no other choice. Called our travel agent and they were able to book a new trip from January 6, 2023 to January 15, 2023, however, because it was a NEW booking the difference in price was $20.
Not sure how they can get away with this, ** ** ****** ********** ** ****** *** ****, raise the price and book us for a day less.Sunwing Vacations Inc
Date: 30/03/2023
Dear ******,
We are sorry to read of your upset. We understand how a cancellation and/or change is not always received well by our customers however itineraries are subject to changes and this is pointed out in the terms and conditions of the booking.
We are pleased to see that your travel agent was able to book you a new trip.
Sincerely,
Sunwing VacationsG. S.
Date: 29/09/2023
Sunwing did nothing to help us, instead, we had to panic and work with our travel agent to book a “new” vacation to the same resort for the same time period less a day, at higher rates.
This was a pure cash grab by Sunwing. If it was an itinerary change then Sunwing would have made the changes to our flight, apologized for the loss of the day and refunded the cost.
They could have even provided a coupon for the upgraded flight we bought, anything. Instead, they refused to let me speak with anyone because they "had been provided all available options". Which was COMPLETELY untrue!!Review fromMario D
Date: 11/12/2022
1 starMario D
Date: 11/12/2022
I booked with sunwing in Aug 2022 for a trip to orlando, florida for january 2023. In December several friends of mine who also booked same trip with there own agencies, started to receive cancellation emails regarding flight. They immediately booked with alternate airlines and paid almost same price as in August. I was hesitant to do the same because i received no email and I didn't want to in-cure any penalties. I got on the phone and called ********* and sunwing. They both said that they couldn't do anything. Sunwing said that ********* would have to make the change. ********* said that Sunwing could only make the change. This is after sending e mails and being on the phone for a total of 2hours. Frustrating experience. In the end I was forced to book with alternate airline. I was forced to pay more and its a connecting flight. Sunwing called me a week later to inform me of the cancelations. All my friends had received there notices a week prior. And casually they proceed to tell me that I could re-book at current booking prices? So you cancel a flight, month in advance, no explanation and now I have to rebook at double and tripple the price I paid for being pro-active? There seems to be something seriously flawed with this situation. Not sure how your errors are for someone else to pay? You simply needed to inform me of the cancellation immediately, (which would still be not nice) so that I could make alternate arrangements. Your errors cost me an additional $100.00 ,my time, taking time from work to deal with you, and not being on a direct flight. If you decided to partner up with another company to drive up sales and increase profits, that is on you and you are still responsible for there actions. Simple!
You canceling a flight that I booked months in advance shall be a problem for you more than to me. You reneged on your obligations and went back on our agreement. Why is there no steep financial consequences for you that discourages this?Sunwing Vacations Inc
Date: 30/03/2023
We are very sorry to read of your upset. Flight itineraries are subject to change and are referred tp om the terms and conditions of the booking. This is very common in the travel industry. Schedule changes and/or cancellations are handled through the booking agent. We are sorry to see that the cancellation did not get to you as fast as others, but this is something you should speak about with your booking agent.Review fromJason B
Date: 06/12/2022
1 starJason B
Date: 06/12/2022
******* ** ******** **** *** ***** * ***** **** ** **** **** ***** **** ** **** *******. they will completely mess with your head to the point you want to explode. nothing will go smooth and it’s sunwing. ****** ****** ****** ***** **** **** *******Sunwing Vacations Inc
Date: 30/03/2023
Dear *****,
We are sorry to read of your comments. We do have a complaint platform in place for our customers. If you have not yet visited www.sunwingcares.ca please do so at your convenience.
Sincerely,
Sunwing Vacations
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