Reviews

This profile includes reviews for Sunwing Vacations Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sunwing Vacations Inc has 7 locations, listed below.

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  Sunwing Vacations Inc

  27 Fasken Dr Etobicoke, ON M9W 1K6

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  Sunwing Vacations Inc

  7785 Cote-De-Liesse Quest Saint-Laurent, QC H4T 1G3

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  SellOffVacations.com

  Unit B-726 St. Anne's Rd. Winnipeg, MB R2N 0A2

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  Sunwing Vacations Inc

  15957 84 Ave Surrey, BC V4N 0W7

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  SellOffVacations.com

  843 Red River Road Thunder Bay, ON P7B 1K3

Review Details

• Review fromgursharan b

  Date: 28/07/2023

  1 star

  gursharan b

  Date: 28/07/2023

  I booked with sunwings , all inclusive package from Toronto to Cancun, Mexico in July 2023. Hotel we selected was good but they serve very cheap liquor there. When I asked for the reason, bar tender told me in this package you can get only very cheap liquor. The other liquor is for another club members. this is so insulting when they told you IN front of everyone that this is not for you. On the way out here our flight was 5-6 hours late. I requested sunwings to do something, but they did not hear and do nothing. Me and my family had to stay in hotel lobby which was very hot without food, as hotel told us no food no drink after 5 pm and our pick up was 10:40. I had to survive with my baby in that condition.
  *** ********* **

  Sunwing Vacations Inc

  Date: 27/09/2023

  Thank you for sharing with us your concerns of your recent trip booked through Sunwing Vacations. Certain hotels do provide for premium alcohol through various upgraded packages at a cost. Information as such would be located on the hotel page on our website. Flight delays are disappointing and understandably frustrating especially for families with small babies. If you incurred any out-of-pocket expenses due to the delay, please scan copies of the receipts and submit for consideration of a refund by visiting www.sunwingcares.ca
  Thank you.

• Review fromYolanda L

  Date: 21/07/2023

  3 stars

  Yolanda L

  Date: 21/07/2023

  We went on holidays on July 3-10 to Domenican Republic. Before going on the trip we asked our agent to make sure my husband is comfortable, as he is handicapped. Sunwing provided a wheelchair when we got to the airport and made sure the same accomadations were on both ends. Our agent also advised that a medical note would help for him to get a front row seat , so my husband went and got one from his doctor. My husband needs extra leg room , as per his condition, when we were seated in the plane, we had seats number 3B and 3C, we notified the flight attendant, as per seating, and there was not much they can do and that point. On the way home from the Domenican we were given the same seats, we were told that the first row customers paid $50.00 extra for the seats, but if there is a health issue they would "BUMP" someone to another seat. What Im asking or stating is ....Does Sunwing only care for their extra $50.00 times 6 seats?? We did everything that was asked of us (medical note) and still Sunwing could not, or would not accomadate a Handicapped costumer. Would I fly Sunwing again?

  Sunwing Vacations Inc

  Date: 27/09/2023

  Dear Mrs. *****,
  We are very sorry to hear of your upset and apologize for the delay it is taking for our Post Travel Team to respond to your ticket opened at the end of July. A message has been sent to the Resolution Agent assigned to your ticket requesting that a response be provided to you in due time.
  Thank you for your continued patience and understanding.
  Sincerely, Sunwing Vacations

• Review fromShae M

  Date: 10/07/2023

  1 star

  Shae M

  Date: 10/07/2023

  Waiting for baggage in arrivals hall for over an hour at Pearson

  Sunwing Vacations Inc

  Date: 20/09/2023

  Dear ****,
  Thank you for contacting us through the BBB. Today, September 20, the BBB has brought to our attention your review. We apologize as we know how frustrating it can be waiting for luggage after one has returned from vacation. Many factors can be the cause at any airport but rest assure the airport's ground handlers do their best to deliver passengers' luggage promptly. If you have any outstanding concerns, please do not hesitate to contact our Post Travel Team by visiting www.sunwingcares.ca

• Review fromIndu P

  Date: 14/06/2023

  1 star

  Indu P

  Date: 14/06/2023

  We were told that the flight was late by 1 hour after the check-in and then an announcement came that it was late by another 1 and half hours,and subsequently it was canceled until next morning. No hotels provided and only a taxi voucher which was not feasible as my residence is 2 hours away from the Airport and then I had to check in again at 3AM.So staying at the Terminal and see what happens in the morning. ** ******* ***** ******* *********** ** very frustrated and stressed.

  Sunwing Vacations Inc

  Date: 12/09/2023

  Thank you for contacting us through the BBB. You submitted your review 06/14/2023 however Sunwing is only receiving it today 09/12/2023. First and foremost we sincerely apologize for any upset encountered due to the flight delay. We understand how upsetting this can be for our customers If you still have any outstanding concerns of the flight delay in June, please go to www.sunwingcares.ca and open a ticket. Our Post Travel Team will look into your concerns.
  Sincerely, Sunwing Vacations

• Review fromDiana B

  Date: 12/06/2023

  1 star

  Diana B

  Date: 12/06/2023

  I booked a trip through Sunwing to Mexico back in January 2023, on our Sunwing flight down they offered for us to purchase an excursion at our destination. We looked over the brochure and were a little unsure if the one listed in the brochure was the the one we were looking for but were assured by the flight attendant that if it was not the correct one they could refund it at the resort or change it. So we purchased it. Upon arriving at the resort were told by the Sunwing Representative/***** Tour, that in fact it was not the correct excursion. However they offered to make it right for us, all they would need to do was charge us for the correct excursion and they would refund the purchase/transaction made in flight. Since they assured me the initial $428 would be refunded, I agree for them to charge me again for the correct excursion, another $400. The refund did not process right away so prior to leaving Mexico I touched base with the representative who reassured me the refund was coming, it had been approved and would just take some time to show up on my credit card. Fast forward 3 months, numerous phone calls and emails later, still no refund and they are now refusing to refund the $428, despite having email confirmation that the refund was approved and was being processed. So now I'm out $428!!! Sunwing has definitely left a bad taste in my mouth as this was my first all inclusive vacation. I will not be booking with them again as they are refusing to up hold their promise to make it right and return my $428 that was over charged.

  Sunwing Vacations Inc

  Date: 12/09/2023

  Dear Ms. ******,
  We are sorry to read of your situation. Since this matter has not been resolved by the destination team, we would suggest that you contact the Post Travel Team to see if further assistance can be provided. Please visit www.sunwingcares.ca and open a ticket by clicking on "I have completed my vacation".
  Thank you.

• Review fromHenriques L

  Date: 30/05/2023

  1 star

  Henriques L

  Date: 30/05/2023

  Sunwing Vacations knowingly sold and transported us to a hotel that suffered a watermain break. According to the Sunwing rep on site, the watermain break started on Saturday, 3 days before our arrival. Guests resorted to collecting water from the pool to flush their toilets. * ******** **** ******** ** *** **  I asked to be transferred to another hotel or returned to Toronto. My request was refused. Only after threatening to call the Canadian embassy and asking for an emergency evacuation were we transferred to the Grand Mutho Rainbow Hotel. This would not be the hotel of choice for my wife and I but it was far better than the situation that Sunwing placed us in. I submitted a complaint to Sunwing Cares on Feb 24, 2023 and it is now over 95 days since. Sunwing Customer Service has informed me that they have yet to investigate my claim and that it may take another 60 days or longer. Accidents happens! Responsible corporations take ownership and resolve issues such as this because it is the right and ethical thing to do. Apparently Sunwing Vacations are too busy. ** *** *** **** *********** ***** *** ****** **** ******* ******  Beware, it could happen to you.

  Sunwing Vacations Inc

  Date: 31/08/2023

  Thank you for contacting us through the BBB. The BBB today, August 31, 2023 has sent us your review for our comment.
  We apologize that your vacation was not as planned. We see that a Resolution Agent did communicate with you and a resolution was provided on July 25, 2023. If you require any further assistance, please reach out to the Resolution Agent who you were in communication with.
  Sincerely,
  Sunwing Vacations

• Review fromDiana D

  Date: 10/05/2023

  1 star

  Diana D

  Date: 10/05/2023

  On February 12, 2023 I spoke with a Sunwing Representative and booked 2all inclusive vacation for myself and partner. I confirmed with the Rep all the numbers, including credits that were given to us because of the Christmas mess. I was told how much I was going to be billed on my ****. Followed by an email that included a payment information and trip information. I just received an email that I still owe $100 and if it’s not paid my booking will be cancelled. I have tried talking to customer service who over the phone told me that the base price on my invoice is incorrect, creating a balance owing. I told her that what she was quoting me was not the same amount that is on my payment summary. *** *** ** **** *** ********* ****** ** ******* * *** ** ************** I cannot get anyone to help me on this issue. If I don’t pay the $100.00 she told me my booking will be cancelled.

  Sunwing Vacations Inc

  Date: 14/08/2023

  Dear Ms ** *******,
  We are very sorry to read of your frustrations. At the time of receiving this review (August 01, 2023) we see that the problem was resolved and the $100 balance was removed. Again, we apologize for yur frustration and hope all aspects of your trip were as planned.
  Sincerely,
  Sunwing Vacations

• Review fromAmeeta T

  Date: 08/05/2023

  1 star

  Ameeta T

  Date: 08/05/2023

  Booked my vacation to Cuba on Sunwing in March, for the month of June 2023. The customer sales rep was in a hurry to complete the booking and least interested in answering questions while booking!! When I called again to inquire about the price reduction today, May 8th, another rep, Natasha, *** *** **** ******** *** was most unwilling to help out!!
  Last time I will book any vacations with Sunwing!!! Most disappointed with their staff *** ***** ******** ******* ********** *** ********** 

  Sunwing Vacations Inc

  Date: 14/08/2023

  Dear ******,
  We are very sorry to read of your experience with Sunwing's Sales Centre Agents. This truly is not indicative of the service we aim to provide to our customers. Your review has been sent to the appropriate management team.
  Sincerely,
  Sunwing Vacations

• Review fromJanet O

  Date: 02/05/2023

  1 star

  Janet O

  Date: 02/05/2023

  From 7am to 7pm Construction NO WHERE IN THE HOTEL DISCRPUTION DOES IT SAY ANYTHING ABOUT CONSTRUCTION. We were walked in on both naked so humiliated. We asked if we can move to another hotel and they said we can pay$45 US/person move to *** ****** next door so you telling me I have to pay more money to get what I paid for? I think not.The food was warm at best. Every thing was mushy, over cooked *** **** * *** ******** **** *** ** *** ** ***** ** ******* I took some spaghetti at dinner and it was sour had to spit it out, raw chicken, and giant stew pots of all the left overs so disgusting. Basically the only meal we ate was breakfast and the Steak House but you had to wait in line for almost 2 hours to get a reservation. The pools were absolutely disgusting we used the beach side pool mostly and we saw 1 pool guy the entire week add something not sure what it was. We mostly went in the ocean because of this reason.
  The transportation back to the air port from the hotel..., ******* **** ***** We Stopped at 2 more resorts then our bus was full and he then went to a 3rd resort and there was no more seats. The couple had to sit in the stairwell and on the center console all the way to the airport. *** ****** ** **** We just feel that we absolutely did not get what we paid for in your discription of this hotel and feel like we were taken for almost $4000. ** ***** *** *** ******* ** ****** ** *** ****** ** *** ***** *** ** *** ********* * *** ********* * ** ****** *** * ***** ***** **** ** * *** ** ********* **** **** *** *** ***** *** ******* **** ******* **** *** ***** *** *** ******** ***** *** **** ************ ***** ********** *

  Sunwing Vacations Inc

  Date: 14/08/2023

  Dear *****,
  We sincerely are sorry to read of your disappointments. *** Hotels & Resorts are generally received well by our customers. Many Canadian travellers and travel agents choose *** Hotels & Resorts as a vacation hotel supplier. We also apologize for the delay it is taking our Post Travel Team to respond to your ticket.
  A message has been sent to the agent assigned to your file to acknowledge receipt of your complaint and that it will be responded to in due time.
  Thank you for your continued patience and understanding.
  Sincerely,
  Sunwing Vacations

• Review fromIsabelle F

  Date: 01/05/2023

  1 star

  Isabelle F

  Date: 01/05/2023

  My friend and I booked a trip to Acapulco, Mexico for February 22nd to March 8th, 2023. We chose the ******* Hotel based on upgraded Service which we paid extra for and included a Continental breakfast on a lounge floor and an afternoon cocktail delivered by the staff to the room. Also included besides the Buffet were 2 à la carte Dinners a week at the ****** Restaurant which was on the property. The plane was 1 1/2 hour late but by the time we got to the Hotel 12 hrs later they did not have our Reservation. We had backup paperwork but it took a long time to sort out. They handed us an outline of all the Rules and Restrictions. One being the Continental Breakfast on the lounge floor and a One Hour afternoon cocktail which we did NOT get for the 2 weeks that we stayed. Also there were no à la cart Dinners at the ****** Restaurant which it stated on the "rules". We complained to the Sungwing Representative but they could do nothing. All of a sudden they describe it as SEMI INCLUSIVE. It was advertised as ALL INCLUSIVE on the Sunwing website. We were not allowed to eat fine cut meats or any seafood at all. The Buffet was horrible in a Cafeteria type setting and no outdoor seating at all except during the day at the Beach Bar which we were allowed a limited menu there. We could order off an à la carte menu but were also limited with that. The staff were ***** **** ** ** *** ******* ** **** *** ***** ******** ******* **** **** not informed that we could order off that particular menu. They just wanted us to go the Buffet all the time which was basically sub par Mexican food. We wrote to President of Sunwing when we returned mid March and have not hear anything at all. It was false advertising on Website when we booked and were extremely dissapointed with Sunwing. We will never ever travel with them again.

  Sunwing Vacations Inc

  Date: 16/08/2023

  Dear ********,
  Thank you for your feeddback.We sincerely apologize for the delay it has taken our Post Travel Team to respond to your concerns. We trust that their apology and response provided to you yesterday will rebuild your faith in our services and you will travel again with us in the future.
  Sincerely,
  Sunwing Vacations