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Business Profile

Delivery Service

Muskoka Delivery Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Muskoka delivery has indicated that they delivered my banking documents, shipped via *** to whom Muskoka has the local delivery contract. When I contacted the bank about not receiving the documents they told me that it had been marked as 'Delivered" by the courier provider. This is not the first occurance I have had with Muskoka. A year ago they threw a package addressed to me in a driveway across town. It was a 'signature required' delivery of government issued electronic equipment. The occupant of the house delivered it to me. And last December they failed to deliver 2 portions of a 3 portion delivery and marked it as delivered. Took me all afternoon at their depot to get it sorted out. The receptionist was in tears. There was another man in the lobby trying to get his delivery as well as they had lost an ***** product he had purchased for his daughter. This is an ongoing problem of not meeting even the basic requirements of a courier company. They simply do not care. You can't even call them because the phone number they have listed in the directory is disconnected. I need my banking document. Please do what you've said you've done and DELIVER IT!!!

Muskoka Delivery Service is NOT a BBB Accredited Business.

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