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Business Profile

New Car Dealers

Georgetown Kia

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2017 ********** from kia of georgetown Ontario, after purchasing the vechile and driving home I realized instantly that the radio system that controls the heat, AC, traction control and sports modes was malfunctioning. I instantly contacted the dealer and explained the situation and they told me it was not part of safety and they refuse to fix the problem; I then explained how it was a safety issue because the car would by itself switch on 'launch mode' and turn off traction and enable other sport mode options while driving. They still refused to help and said they would pay for a fix if I got a quote. I got a quote from ***** for $1100 and sent it to the kia dealership where they then told me no, they were not paying for anything. Now less than 100km of driving the car and not being able to drive it in colder weather ( can't control heat as it's part of the stereo system as well and can't turn on/off defroster) and now the check engine light has come on. I've reached out to the dealer again and still refusing to help. I feel like they fixed miniscule quick fix problems on the car just to sell it and sold me a lemon.

    Business Response

    Date: 11/12/2023

    Hi please reach out to our General Manager Rob T. directly at ###-###-####

    Customer Answer

    Date: 13/12/2023



    Complaint: ********



    I am rejecting this response because:

    I have reached out yet again no respond from the General Manager. I Aldo called and my phone call was never returned.



    Sincerely,



    **** *******

    Business Response

    Date: 13/12/2023

    Hi call him direct  ###-###-#### 

Georgetown Kia is NOT a BBB Accredited Business.

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