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Business Profile

Woodworking

Georgetown Woodworks Ltd

This business is NOT BBB Accredited.

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  • Marcus C

    Date: 04/03/2024

    I used the services of Geoff S. at Georgetown Woodworks in 2019 through ***** ******* *********************************** *** *** my designer and project manager in a condo renovation project. ***** ******* **** *** *** **** ***** ******* ******** *** *** ****** Geoff was given the job of making the cabinets (including cabinets in the kitchen, pantry, bathrooms, master's bedroom, family room, and laundry room). I had a very dissatisfying experience. Firstly, the delivery of the cabinets was 2 months later than the original delivery date provided, despite Geoff took the full payment before the scheduled delivery date. This issue caused delays in other parts of the project. Secondly, inferior products were delivered. A year after the cabinets were installed (i.e. 2020), some cracks started appearing on the panels of the kitchen cabinets. Two years later (i.e. 2023), I also noticed that some cracks started appearing in the cabinets of the bathrooms. When I reached out and inquired about this issue, Geoff told me that this was due to humidity and exposure to sunlight. I felt very puzzled by Geoff's explanation. I had a personnel who has worked in the cabinetry industry for 20+ years to examine the cabinets in the condo. We were SHOCKED to find out that some cabinets were made of wood, while some cabinets were made of painted MDF. When examining the cabinetry in the master ensuite, we found that there is one panel door made of wood while there is another panel door of the exact same profile made of painted MDF. The materials used for the panels and panel doors were NEVER mentioned or provided in any forms of writing in the quotation. It was NEVER disclosed to me that different groups of cabinets were made by different materials. There was NO TRANSPARENCY and NO HONESTY regarding the products delivered. I spent more than $64,000 for those cabinets, and half of them have become an eye sore in the condo within 4 years due to cracks appearing on the panels.

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