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Business Profile

Animal Hospitals

Alta Vista Animal Hospital

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Jill D

    Date: 17/10/2024

    I ended up in bringing my dog because of his short,fast paced , and shallow breathing with a bad cough when he would walk. I went in around 6:30 a.m only to be put in a room. Then within some time a " nurse" triaged him. She told me he seems to have a cough and couldnt really see or hear anything. My goodness! Im not a nurse but given his Symptoms AND he had laboured breathing, so it shouldnt have been treated as some mild incident! We waited in that lil room for another 2 hours when finally I went to the front desk to be told that he wont be seen until later that day or night! Really?!!!! No one informed me and my precious dog had laboured breathing?!!!! I wasnt happy at all , so unprofessional! Then they said( only after me asking how long it will be to see a doctor!!!) They told me to go home and they will call me. In the meantime I drove him to the ******** Vet hospital. I called ahead to explain about my fog's laboured breathing. We got there, and they got us a room, and a doctor saw to him right away. He listen to his lungs like the other " triage nurse" at alta vista, and he indeed saw what I saw and heard his lungs! ***************************************! Then ******** Vet Hospital did an xray asap and my poor baby was dying of lung cancer!!! I saw the xrays myself. Very disgusted by Alta Vista Vet Hospital! The ******** Vet Hospital gave him meds to help his breathing until I could attange my family to come in to put our sweet doggie out of his suffering! His lungs were full of cancer! The icing on the cske, Alta Vista Vet Hospital called me back more than 24 hours later!!!! Shame on you Alta Vista " Hospital"!!!! DISGUSTED! Shame on you!!!!

  • katie h

    Date: 27/07/2024

    Went to their emergency hospital at 9 a.m. with my senior dog who I suspect has a UTI. She has advanced kidney disease, a fever, shivering and won't eat or drink. Was sent home and told to wait for a call. 'It could be hours' I was told. 4 people in waiting room. $250.00 emergency fee before anything is done. It's 3:30 p.m. now, still no call. On par with human healthcare. Very disorganized, gossipy front desk staff and a real 'entitled' attitude toward clients. Do not go there. Terrible in every sense.

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