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Business Profile

Car Dealers

417 Nissan

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     

    Complaint: 20120316



    I am rejecting this response because:



    Sincerely,

    * *
    their advantage of selling the vehicle to someone else that is willing to pay more monthly payments than the deal they originally signed on with me, 2 months prior. Corruption. I have been their client for 20 years and this is how they treat their customer loyalties. Be careful they don’t use your vulnerability of any kind to order a vehicle then sell it for higher profit to someone ready and waiting to pay more. I got credit card interests because of the $1500 deposit I paid them for 2 months to reserve the vehicle for me. They owe me that. They waisted my time for 2 months on a deal that was going to be given to another customer for more profit. All that decision was made by their Top manager.

    Business Response

    Date: 31/05/2023

    We sold customer vehicle which had to be ordered from the factory. At the time of the deal we appraised customer vehicle. When vehicle arrived we contacted customer to find out that vehicle has damage which wasn't there before. Customer was advised that we need to re appraise vehicle with the current condition. When customer arrived re appraisal was done and we adjusted the trade in value. Damage was done to the front bumper passenger side clips broken etc., missing trim on the fender. Customer refused to proceed with the deal and start using abusive language in the showroom. We kept our part of the agreement and would be more than happy to deliver this vehicle before month end, unfortunately we can't pay the same amount of money for the vehicle with significant damage like for the one without it.

  • Initial Complaint

    Date:13/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from this dealership that was not sold "as is" it was sold to me certified with a 30 day warranty on the safety inspection. After putting about 400kms on the vehicle my brakes started to squeal more than they had been. I was concerned that there was an issue with my brakes. I contacted the salesman who forwarded it to the service manager. I had a phone call with the service manager in which he stated "front brakes were at 9mm... I'm not going to waste my time or yours but truck brakes squeal" this is absolute lunacy. I ended the phone call and as of yet have not been able to take it to a trusted mechanic to have the issue resolved. I'm embarrassed to drive the vehicle I bought a few months ago because the brakes constantly squeal. I don't know if the ticket value of my purchase was not enough to warrant actually servicing my brakes, or if they had the coop student do it. All I know is I need to have this taken care of and the manner in which I was swept under the rug with my genuine concern for the condition of the brakes on my vehicle was absurd.

  • Initial Complaint

    Date:03/08/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    ****** ******** *******



    I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ********

    Business Response

    Date: 04/08/2022

    HI ********. Thank you for pointing this out. The actual mileage is 162,200km this has been corrected and it should update on our website within 24hrs

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