Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 6, 2023...Visited to get an estimate to replace kitchen island..selected a remnant piece in they stock yard..This was on a Friday before the thanksgiving weekend... I did say I was interested on gave a 500 down payment to hold the stone for the weekend..no exact measurements were given, but were approximately 78 " by 39 "At a cost of ***** with no tax charged.Come Tuesday morning I called and said that I was not sure I wanted Quartz, and they said no problem and they sent me to the distributor, (International Marble and Stone )on **** ****************, ****** to view many slabs, to the extent that it was overwhelming..I talked to the manager while there, a was thereafter convinced that ****** was not the product for me. I did pick out a couple of granite slabs just to get an estimate if I decided to do the whole kitchen instead of just the island...I told Platinum that I would not go ahead with the island, in which they incurred or service to me other than the ***** estimate for the island.As a result, I told platinum that I would consider at a later date for the entire kitchen, and therefore requested my deposit of ****** back until I decide at a later date. Fact...No contract was signed by either party, nor install date or even exact measurement given or taken. Also no product was given nor any installation cost incurred by them..This was more or lees a piece of leftover quartz in their yard..They provided me with a written wherein, they include the total price less my 500 deposit.After all of this when I requested my refund, they said they did not give refunds.Had the product been cut, delivered and installed, I could certainly agree with the declining such a refund.This was not the case,and the only service they provide me and estimate prepared.As a result, I seek my deposit be returned without delay.I also have documentation of this estimate only with nothing delivered.

• Initial Complaint

  Date:25/11/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We gave a deposit on a counter top on December 2020. Our kitchen appliances delivery got delay and came in, in August 2022 (this year). Every 2 months I was calling the counter top company to let them know that we didn’t received our appliances yet and that we couldn’t go ahead with the countertop installation. The owner was telling me all the time don’t worry about it, I’m keeping your slabs and call me we you are going to be ready with the installation and we will make it happen. When we finally got our appliances, I gave them a called but found out that they sold our slabs and they didn’t know when they will get that product back in stock. In October I’ve called to get an update on the situation because nobody was calling us back. They told me that it was in, I ask why did nobody contacted me since we were waiting for that product to finish our kitchen. They told me because it was different then the original one and that I need to see it in person. I asked for pictures, and it looked totally different. They asked me to come in person to see it, which I did. On site the salesman told me that they were trying to send it back to the company and that they couldn’t. Even on site we can only confirm that it’s not a good product. We’ve been offer a white counter top for 2k$ more or take the product they received but 1,5k$ more or get a refund. We went there one more time after and the lady working there started screaming at us and told us we will give you you’re money back I didn’t wanted to start arguing there with my kids so I just asked that the owner call me back, and I never heard of him. I called today to confirm that I wanted my money back at this point. The owner told me that he will never give me my money back. All I want his to move forward, get our deposit of 2k$.