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Business Profile

Document Shredding

Iron Mountain Shredding

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Document Shredding.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This issue is been happening since January 26, 2023. we are been charged for space we are not occupying also they are charging us for service that is not need to be charged as we paid for the service. our account number is *****/********* partners *****

  • Initial Complaint

    Date:17/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My pharmacy hired Iron Mountain to do our shredding. We have used their services for a few years now. As of March of 2023 we have not had any service for shredding. The company was still invoicing us but not coming to pick up the shredding that needed to be done. We have contacted them over and over and were given a Caset # ******** We have cancelled the service and would like the company to come and pick up their boxes so that we can hire a different company to do our shredding. Iron Mountain staff are telling us that we have to pay because we have an outstanding balance. We have not seen the company since March of 2023 when all monies owing before that were paid. We call them every day to come and get their boxes. We get told someone will come and no one ever shows up. We are stuck with their boxes and are not able to hire anyone else until these boxes are gone. We have been trying to deal with this issue since March. We are now in mid-October and they refuse to come get their boxes. Our pharmacy is filling up with documents that need to be shredded and we have no room. They are telling us we have to pay from March til October. We asked why we would have to pay for a service that was not completed. I have spoken to supervisors and managers with nothing coming from it. I am asking for some help as we are a very busy pharmacy and we just do not have the time, patience or room to deal with this matter any longer. We have told Iron Mountain that their boxes will be put outside, unfortunately, we can't do that because of the sensitive documents locked inside these boxes. Thank you,*******************************

Iron Mountain Shredding is NOT a BBB Accredited Business.

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