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Business Profile

Furniture Stores

Valley Squire Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We regret purchasing what we thought was our dream bed. We had to keep following up with the store as it arrived a few weeks after it was promised - no big deal. The issue is that our $2,000 bed looks hideous and the owner is a bully. After reaching out to the company who actually manufactured the bed and upon their suggestion of copying the store on the email, I've received no response after 2 weeks. There are huge gaps at the foot of the bed and it doesn't look like the images we saw when purchasing. The first time I reached out to *****, he told me to just push the mattress to the centre bed the bed, but when we do this, there are gaps at the front AND back of the bed. The mattress moves constantly and the bed looks terrible. The salesperson never offered us a protection spray (we had no idea they offered this) and instead *** (the absolute rudest customer service person) called as they were loading it onto the truck and said it's now or never we're paying the delivery guys to stand here and look at us and we felt pressured to purchase it. We had to pay $200 for something we felt pressured to do and it's a shameful practice of theirs. It's obvious that ***** and ***** bullying tactics have worked and so they continue this style of approach. The bed also arrived dirty as it was partially wrapped, and the top half was exposed and obviously rubbed against the inside of the delivery truck. The end of the foot board has a fuzzy spot and you can tell the material was pulled in this area. We wholeheartedly regret having dealt with this store and I'm astonished I am the first to place a complaint with the BBB.

Valley Squire Furniture is NOT a BBB Accredited Business.

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