We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landscape Design

Lindsay Landscape Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 17, 2024 Lindsay Landscaping provided and estimate of $18533.76 for the removal and disposal of an existing deck and to supply and install a pressure treated deck structure with composite deck boards. It was also required to supply, install and paint lattice privacy panels. The privacy panels were included in the overall price quote at $787.88. The offer was accepted and the project commenced on July 2, 2024. Later in the week we noticed that the staining of the two lattice panels was untidy and sloppy with a large number of unsightly wooden hairs or strands of wood protruding from the lattice.. We asked that this be fixed. The employees arrived the next day and on their own initiative has purchased new lattice and stain. We were never advised that they were going to purchase new lattice and stain. They were never given instructions by us to purchase new lattice and stain or to sand. I spoke to the manager and protested the extra charge on or about July 5. I received an invoice for an additional $1815.16 for the staining and sanding the two 4 x 8 lattices. I find this excessive for two sheets of lattice (10%. of the entire contract price) Given that the original quote for the installation and staining of the entire lattice structure including 4 - 4 x 4 posts, 4 plastic ground anchors, 4 stringers and 16 - 4 long 1x 1 wood pieces and 2 - 8 x 4 pieces of lattice came to a total of $784.87. I have made payment of the full amount originally agreed upon -$18,533.76 and even agreed to pay without prejudice an offer by the contractor for an additional $547. I asked for him to send me an invoice for $2400 which was the holdback of 10% ($1853.37+ $547). What I received was a request for $3326 ($1853 + $926) and later increased to $3668. ($1854 + $1815) I would like to resolve this matter professionally and ask for your assistance. I should not pay for work not requested/approved by me.

Lindsay Landscape Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.