Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business is attempting to bill for services not provided and has threatened to send fictional charges to collections. Business is a moving company attempting to justify charges based on GPS location of the moving vehicles rather than labour provided. Labour was physically ill for a significant portion of the time billed. The invoice is incorrectly dated and does not reflect the time worked. Call logs and other evidence will show attempts to contact missing labour on the day.
Business Response
Date: 09/01/2025
The charges are not based solely on the ********* We use the *** as a helpful reference, particularly in cases where there are disputes about the timing.
The billable time began at 9:30 AM and concluded at 4:15 PM. Time was taken off of the move due to the driver being unwell, which is reflected in the updated invoice.
We have no issue with an additional refund of $100 as requested to resolve any concerns.Customer Answer
Date: 10/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me once the $100 in additional compensation is received.
Sincerely, ********************************
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