We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Hyundai of Goderich

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car is under my husbands name. Reeve Hicks. From 05/30/23-06/09/23 dealership had the car for end of warranty inspection. Looking into a rattle upon start and a juttery transmission. Was told multiple times not to touch anything if it is not covered with the warranty. Before anything was worked on they were asked if it was covered under warranty and they repeatedly said yes. They were told over the phone multiple times as well as in person. Pick the vehicle up 06/09/23, have a bill that says $0.00. No charges given. still have the bill. On 06/12/23, we are given a phone call saying wear items are not covered with warranty and that we owe the dealership $534.49. We were told we are being charged labor for the replaced dual clutch assembly they did and wear items such as the clutch are not covered. We were told at least four to five times on the phone and in person that we would not be charged and everything was under warranty.

    Business Response

    Date: 05/07/2023

    To Whom it may concern,

    ******* of ******** makes every effort to accurately estimate and troubleshoot all vehicle maintenance and repairs that come into our shop, In this situation a wear item (the dual clutch pack) that was not covered under the customers extended warranty, was replaced without his/ her consent. this resolved the customers complaint, however after the vehicle was released to the customer assuming full warranty coverage (an error on our part), ******* Canada denied our coverage claim. we were able to have the cost of the parts covered as good will, but requested that the customer contribute the cost of the installation labour at a reduced rate for the above amount of $534.49. after discussion with Mr. ***** he has made it clear that he has no intention of assisting in the cost of the installation of the new part on his vehicle. At this time we have absorbed this additional cost. In the future we ask that the customer seek servicing of his/ her vehicle at a different location.

    Sincerely,

    ******** *****

    ******* of Goderich

Hyundai of Goderich is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.