We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Kennels

Trillium Woods Kennels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Kennels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped my 2 beautiful healthy strong rottweiller girls Bear Bear and ****** off with **** at Trillium Woods on Feb 8th. 2024. Trillium Woods was committed to providing a safe and healthy environment for ********** and to keep them safe and healthy while I was away. **** said she would walk both of my girls daily in the wooded area behind her home and kennel. We had agreed that if my girls ever needed medical attention, she would contact me and bring my girl/s to my vet at ******** Vet just outside of Pembroke. I gave her this information when we first met.After paying **** $800, **** told me Bear Bear had a couple issues, hot spots on her back which she had just noticed that morning plus her limp had gotten worse in the past 3 days. **** had no limp when she was boarded. I had to assist **** to get to my car and get inside. She looked terrible and could barely walk. I got her home and realized right away she was in trouble healthwise. She had laboured breathing through mouth only, constant mucus in her eyes, lameness, couldn't walk, eat or drink. **** neglected my girl and made her suffer needlessly. I am having trouble coming to term that my girl suffered. As it turns out my girl had a systemic fugai infection which is highly contagious. I rushed her to emergency dog hospital in ******. She was severely dehydrated and was in critical condition. The fungas infection had damaged her lungs too badly and affected her other organs and **** had to be put down. I feel restititution is required as **** ignored my girls pain and suffering for days. She obviously didn't let **** out of her cage otherwise she would have noticed my girl was in trouble long before I picked her up on Feb 27th. I am sick with guilt for trusting her with **********. I will never ever use a kennel again. Please see photo "mybaby" which was taken 10 minutes before she died. You have no idea of the pain and suffering **** has caused me as I cry while writing this. I request no contact except for sending an etransfer to ***********************

    Business Response

    Date: 04/03/2024

    To whom it may concern

    The complainant is a long term returning client who has no previous concerns over my care and procedures in that time. Although obviously distressing for the complainant his views and opinions are unfounded,i reached out personally after i was originally informed of the problem only to be left unanswered.

    I didn't reach out while the complainant was on holiday as the dog did not exhibit any major symptoms or ailments during its stay until 48 hrs before the complainants return. Those being,a condition known as hotspots,commonly caused by a dog licking itself or moisture on the skin and slight limp on its front paw on the day of pick up. A topical antibiotic was applied to the hotspots on being first noticed and continued until pick up.

    Due to the difference in time zones and length of travel time between ****** and ******** over a normally mild and common ailment such as hotspot i didn't reach out to the complainant,as was the case with the front paw 3 days prior to pick up.

    I am beyond sorry for the tragic loss of ****, this is most unfortunate and distressing but was not a case of neglect or malpractice. I am truly sorry.

    yours faithfully

    *************************

Trillium Woods Kennels is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.