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Business Profile

Storage

Golden Lake Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:19/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon taking a storage unit 10’ x 20’, unit 21. I paid a $150 security deposit. The deposit is refundable .
    I have now stopped using the storage unit. I have been waiting now 3 weeks for my refund.
    A member of the management team has been in contact with me. I finally received a e-transfer which requires a password. I have ask numerous tImes for the password but they will not provide it.

    Business Response

    Date: 19/07/2023

    Unfortunately, **** ****** is incorrect in his statements.  There was a first attempt by Golden Lake Self Storage to return the $150 deposit on July 3, 2023.  This was unsuccessful, however another attempt was made on July 15th and this one was done properly.  Attached is the information regarding the e-transfer.  I'm not sure why **** ****** is claiming this, but he really should check his email (*********************) as the transfer is available, and I also informed him of the password.   I've been using ********************* to communicate with **** numerous times as and he has also responded to it, so I'm quite certain that it is correct. 

    Customer Answer

    Date: 19/07/2023



    Complaint: 20340849



    I am rejecting this response because: They still have not provided me with the password to accept the money



    Sincerely,



    **** ******

    Business Response

    Date: 20/07/2023

    The 'password' that the complainant claims, is the answer to a  security question.  Knowing what the money is for, should give them the answer to this question.  If they have difficulty determining the answer to the question, it is clearly stated in my email (in bold) that they should call me and I will tell them the answer to the question.   I do not give the answer to the security question by email as it may be compromised and I could be held responsible for this.  If **** needs help with the answer, please have him call me at ************ and I will be happy to assist him with the answer.

    Customer Answer

    Date: 20/07/2023



    ****** ******** *******



    I have reviewed the response made by the business in reference to complaint ID 20340849, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ******

Golden Lake Self Storage is NOT a BBB Accredited Business.

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