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Business Profile

Event Ticket Sales

TicketWindow Inc
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for TicketWindow Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Bruce H

      Date: 15/10/2023

      Bruce H

      Date: 15/10/2023

      Service fees are high and costs even more if you want to cancel tickets amd request a refund. Will never buy tickets through them again. Never warned of extra costs, just refunded a fraction of the original ticket purchase.

      TicketWindow Inc

      Date: 13/09/2024

      Hello Bruce,


      Thank you again for sharing your feedback. We want to clarify that we did provide a full refund of the face value of your ticket through our automated resale program, with the only non-refundable portion being the service fee, which is standard across the industry. Additionally, we offer Ticket Buyer Insurance, which you opted out of at the time of purchase. This would have allowed for a full refund, including fees, in case of illness or other unforeseen circumstances.



      Since we spoke in 2023 after resolving in your issue, we’d love the opportunity to welcome you back and regain your trust. As a gesture of goodwill, we’d like to offer you an early bird discount for your next purchase. It’s also worth noting that Ticketwindow was recently awarded the *Customer Service of Excellence Award* in 2024 by Festival & Events Ontario (FEO), a recognition we’re proud of and a reflection of our commitment to delivering top-tier service to our customers.



      We hope you’ll consider giving us another chance to serve you, and if you have any further questions or concerns, don’t hesitate to reach out. Thank you for your understanding!

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