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Business Profile

Second Hand Store

Buy Sell Trade Recreation BST

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Second Hand Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We etransferred a deposit of 625.00 to BST Recreations on July 06th 2023 for purchase of a hard top gazebo listed on Market Place for the amount of 2500.00. We etransferred to ********************************* After many emails, phone calls and Messenger messages that were ignored they finally contacted us 7 days after money was sent saying gazebo was damaged. Big storm and we will etransfer money back to you.
    We have still not received our deposit of 625.00.
    During all of this our friends had contacted them about one of their gazebos not knowing our situation and had etransferred them 2000.00. Our friends immediately went to Grand Bend to pick their gazebo up and while they were on route...seller called and said do not come I don't have anyone to help load it. Our friends did go and saw one left under a Tarp and the girl said no it's not yours. They said yes it is We sent 2000.00 and took it.
    Maybe we should have done the same thing. I'm sad ?? please help us.

    Business Response

    Date: 14/08/2023

    Good afternoon, the customer was addressed by our paralegal and received a email transfer for the full amount of his return requested in which he profane negative response.  " We will see your business burn before we withdraw any public posts or public awareness messages" Our business is currently in talks with legal representation In regards to this matter to pursue a defamation lawsuit. As this customer received a full refund yet continues to attack our business publicly. We are seeking that the complaint be removed based on the confirmation number for the return being posted here : $625 paid by email transfer on August 8th 2023 confirmation status accepted :I**********

    Customer Answer

    Date: 16/08/2023

     

    Better Business Bureau:

    Since it took over a month to recieve our deposit back and a long pause in between communicating with us, we feel we were ignored by them. 


    We also believe if we did not seek help from BBB this situation would be unresolved.

    Thank you again for your help. We appreciate immensely.

    ***** *** *** ********



Buy Sell Trade Recreation BST is NOT a BBB Accredited Business.

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