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Business Profile

Deck Builder

Don the Deck Builder

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired *************************** (Don the Deck Builder) to rebuild two decks around my property in Fall 2022 to commence work in Spring 2023. I paid him a deposit of $1,569 on October 20th, 2022. He failed to show up to complete the work in Spring 2023 and has repeatedly said Ill be there in two weeks. It is now Fall 2023 and I have requested via text for him to return my deposit which he has not done.

    Business Response

    Date: 18/09/2023

    I have been having troubles this year for various reasons and fell behind. I mismanaged my scheduling due to weather, overbookings as well as health issues. He cancelled the job one week ago. I have told him he will get his deposit back as soon as I can get it together. I have had 4 other jobs cancel and have paid them all back their deposits, short one more payment for the 4th which I did inform him of. But apparently I am a scammer if there is one hiccup in the process. He will be getting his deposit back next.

Don the Deck Builder is NOT a BBB Accredited Business.

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