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Business Profile

Knit Goods

Muskoka Knits

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April2,2023 Muskoka Knits was having a Birthday-month sale on-line where you saved $100.00 off, her products are expensive so I reached out. I went through her on line store to look for a sweater, I choose a **** sweater in the colour Salt & Pepper. She has a long waiting list 1 year for a knitted product. April 7th, 2023@3:43 pm an e-money transfer was sent ref#******** in the amount of $192.50 for a deposit that was non-refundable because the sweater is a custom order. The regular price is $450-100.00 off=350 plus 35.00 shipping the balance remaining is due on completion. On January 10th a list of discontinued colours appears on the Muskoka Knits page and my colour chosen was on that list so I reached out to *******, she told me that she didn’t get a heads up and for me to pick another colour and if not she would have to refund my deposit and thanked me. I went through the page but I couldn’t pick another colour, I thought it over and reached out the next day telling ******* that unfortunately there was no other colour and I gave her my e-mail address so the deposit could be returned and asked if the colour salt & pepper ever came back to let me know. She replied with the whole line of funfetti would never be made again & she would send when she got sales in the next couple months, I was shocked because she is so busy knitting these sweaters hence the long wait, that I replied with excuse me but your going to send my money back in a couple months, and I never got a reply. So I waited 2 months gave a little heads upon the 10th of March through messenger stating that the 2 months that she needed to make sales was up and that I wanted my money back, with no response, she read it but I heard nothing. I sent another message on March 11th stating that it was improper to treat her customers that way and I wanted my money, again with no response. I had all day to think of this and got upset that she was ignoring me so I tried one more time to find out she blocked me.

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