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Business Profile

Mason Contractors

Five Star Masonry and Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company was to return April 11, to correct all masonry , driveway paving and clean up.I have attempted to contact contractors by email, for several months, phone calls, to which the response is this number is not assigned.I believe these contractors have left town. Also an attempt was made to steal my identity in ***********. The only people in my house besides Friends and Family were the two contractors. They had told me they did operate in ***********. Fortunately the Bank staff recognized the fake identity .I have a bank account number of the wife, to whom **** was transferred. Which I am happy to share. I acknowledge my error in paying cash. I do have signed contracts. Hope the pictures can be uploaded.

  • Initial Complaint

    Date:21/08/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract signed on June 9th, never received the final bill, never came back to finish the work, never gave the receipts for materials and Im quite positive the company doesnt have the permits to work in ****** and the company responded to an ad posted and knew we live in ******. The final estimate was supposed to be **** but ended up being ***** and we dont have the bill. We are questioning the legitimacy of this contract as some materials seemed too pricey. For example rebar at most is **** per foot theres no way it shouldve costed us **** for a 20x24. Also although the contract mentioned someone else doing the base the company did it themselves. We are wondering if this is a scam as the product is still not done and he was last here June 15 and said hed be back in 4-6 weeks and the time is up. We would like full or partial refund as this is ridiculous. The company also suspiciously wanted to finish the work as soon as possible and kept on adding costs

Five Star Masonry and Construction is NOT a BBB Accredited Business.

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