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Business Profile

Windows

David D. Snell Building Services Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mar 31, 2023 David Snell came to my house & we wrote a contract to replace 5 windows and 1 sliding door & 3 bsmt windows. The contract would be valid when provide a deposit. Total contract $9,600 including taxes. Apr 25, 2023 I provided by **** number for David to bill $3200 for the deposit and to order the windows from the mfg. June 7, 2023 sliding door installed. Sep 13, 2023 windows installed; about 2-feet of caulking on outside window frame not done; no caulking done around any of the inside window frames; 1 window is hard to close; 2 heat register vents broken by the installers; basement window unsatisfactory. Sep 14, 2023 David D. Snell Snell Building Services billed my **** for $6,400 WITHOUT INFORMING ME or communication whatsoever, WITH NO PRIOR AUTHORIZATION. Numerous phone calls, texts, emails result only in excuses (why he can’t come right away) and promises which are unfulfilled. Yet a friend of mine to whom I referred Snell had no trouble securing an appointment with David Snell to come and quote a job within one day. I have since learned that the couple who referred me to Snell also had trouble getting the job finished and Snell also billed the credit card without approval – same as my situation. Not sure I trust him to come and finish the job; a refund to have a reliable and timely completion is preferred. Snell has made too many unfulfilled promises and is good with excuses.

  • Initial Complaint

    Date:27/09/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with this Company on May 2, 2022 for a new patio door and a new bathroom window. The amount was for $3,000.00 including HST. The work was completed two months later except that the glass on the bathroom window was frosted rather than clear. David S.wrote on July 15 2022 that he would replace the glass. He cashed $1500 in May 2022 and $1500 in July 2022. Despite at least 12 telephone promises between September 2022 and July 2023 the work has still not been done. I warned him twice this summer that I would be filing a complaint with BBB but to no avail.

    Customer Answer

    Date: 06/10/2023

    This is to advise you that my complaint against David D, Snell Building Services Ltd. - case no. ID ******** - has now been  resolved to my satisfaction. The outstanding work has finally been completed.

    Thank you so much for your assistance.

    **** *****

David D. Snell Building Services Ltd is NOT a BBB Accredited Business.

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