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Business Profile

Estate Auctions

Kelso & Company Auctioneers Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Estate Auctions.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:29/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I purchased a ring from kelso auction online feb 7 2024, in discription picture, ring looked great! took it home to my wife and she mentioned to me the diamond was very cloudy... The ring came with an apprasal of 1600 dollars but when we took it to a jewelry store to get opinion on it was told its worth 58 dollars, took to a second jewelry store,was told it was worthless... *** **** * **** *** ** ** **** ****** ***** *** * ***** ******* how did they ever get it appraised for 1600 **** ******* *** ************* I tried contacting kelso twice with out any response by email... I wish for a complete refund ** ***** ***** ********* ** ********* *** ********* *** ** **** ** *** ** * ********** **** ******* ** *******

    Business Response

    Date: 27/03/2024

    Hi,

    I am sorry to hear about your recent experience at KelsoBid. Please note that we haven’t as of yet received any communications from you, and this is our first time hearing about this problem.

    At KelsoBid, we always strive to do what’s right for our clients to ensure that they are treated fairly and that they are satisfied with their purchases. Upon auction registration, under the terms of purchase, please be aware that the refund policy is no refunds, returns, or exchanges, and all items are sold “as is”. It is important for us to not only represent our buyers fairly in these purchases, but also to ensure that our sellers are treated fairly as well, hence the reason for the refund policy as such.

    All this being said, I can hear that you’re dissatisfied with your recent purchase, so as a one-time exception basis, we would like to offer you the option to return the item in its entirety in good condition for full refund. If you’d like to arrange to drop this off at our store location, please let us know and we can coordinate a time that works for both of us. 

    I trust that this satisfies your request. Should you need anything further, please don’t hesitate to reach out to me directly.

    Sincerely,

    Brooke and the KelsoBid Team

Kelso & Company Auctioneers Inc is NOT a BBB Accredited Business.

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