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Business Profile

Hotels

Comfort Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After spending Feb 9- 11 2024 in the Comfort Inn Hotel in Guelph Ontario. I checked out on the 11th only to find out today Monday Feb 12th have been charged $100 in damages by the Comfort Inn Guelph , Due to 2 face cloths and 1 hand towel . they are stating these items are dirty and cannot be cleaned and reused . I requested they send me photos of these items and they have. After reviewing them there is no way these are not washable and certainly not worth $100 . They are showing normal face washing dirt , mascara etc.. they did not even attempt to wash them first before declared damaged . I asked for pictures of the washed items to prove their charges. They are unable to do so .
    I have called and discussed this absolutely ridiculous situation but they refuse to refund my money . * *** **** ******* ****** ******* **** * ** *** *** **** ******** **** **** ****** **** ***** ***** **** ** * 
    The resolution they have is that I should feel lucky they were not charging me the full $200 damage deposit for soiling these items .
    I took pictures of my room and bathroom at the hotel when I checked out to show that we took care of our room and did not do any damage , As I was warned about other incidents with this Hotel on damage accusations. But never in a million years did I think we would be charged for washing our faces

  • Initial Complaint

    Date:05/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After paying with my Debit Card and taking a deposit when I checked out they decided to keep my deposit telling me I smoked in the room WHICH I DID NOT!!!
    I was not given a chance to speak to anyone except the desk clerk
    No opportunity to see the room with the clerk
    This was clearly a **** to get an addtional $250

Comfort Inn is NOT a BBB Accredited Business.

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