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Business Profile

Laser Hair Removal

AFYA Skin and Body Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Hair Removal.

Complaints

This profile includes complaints for AFYA Skin and Body Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see

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AFYA Skin and Body Clinic has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:20/05/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a treatment package through this company and they have since closed their business with little notice, and have not returned my money. They did not complete the paid in advance service. **** ******* ** *** ******** ********* ****** *********** *** **** ********* ***** * ******** ********* ***** **** ***** ** ** ************ *** *** ****** ********** ****** *** ** **** ** ******* ********** ** *** ******* I would also like to have my money back for the unpaid services. (2 x RMT massages at $154 each) * **** *** ******** ** ********* *** **** ****** Thank you for your help.

    • Initial Complaint

      Date:16/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business offered a prepaid bundle of services for a discount. I bought a 10-service bundle for $700.

      I had 2 services completed when they closed the office. I found out by attending for an appointment and seeing a note on the door that it is closed due to staff shortage. They would be in touch in 2-3 weeks. It’s been approximately 3 months and remains closed.

      My complaint is that they have between $500-$600 of my money.

      What can I do?

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a gift card and have found the business closed with no notice or contact info to discuss compensation

    • Initial Complaint

      Date:01/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a $400 gift card for Christmas for Afya Medical Spa in Guelph and learned that they closed recently without notifying anyone. I just want the money back to go to a different medical spa.
      ***** *** **** ********** ** ***** ******** **** ********* ***** *********** ********

    • Initial Complaint

      Date:30/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AFYA Medical Spa collects money from customers for the promise of future treatments (packages). I have paid for $2358.88 worth of packages (botox, filler, chemical peels)* ******** ********* They closed their doors 2 months ago and took all the money with them. I have tried getting in contact with the business and have not been successful. They have not refunded ****** any money *** *** ** * *** **** **** ****** ****** and are not responding to any inquiries. I want my money refunded.

    • Initial Complaint

      Date:17/04/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had made a purchase at Afya in November 2024. It was "package" to buy 6 facial treatments upfront/prepayment. There was no option to defer payment, or setup a payment plan. This costed about $1000. I had used 2 facial treatments so far, with 4 treatments remaining. Afya closed their business around March 25th 2025. There was no communication sent to me regarding this, however other clients recieved notice. The business remains closed at this time* *** ******** ** ** *** **** *** *** ******** *** ********* ***** *** *********** I am disputing the services that I paid for and did not receive.

    • Initial Complaint

      Date:15/04/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September 2024 I bought a 9 sessions whole body laser hair removal package from Afya. I found out through word of mouth a few weeks ago that Afya closed their doors without notice to clients. I have not received any communication from Afya and half of my sessions are still outstanding. My credit card company won't support me as it's passed the 60 days after purchase.

    • Initial Complaint

      Date:14/04/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AFYA spa in Guelph sold pre-paid services then closed suddenly. I'm concerned I won't get any of my money back for services I purchased that have not been provided. * **** *********** ******** ** ********* **** ** *** ****** **** **** *** *** ******** ********** ***** ********** ************ **** **********

    • Initial Complaint

      Date:11/04/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Jan 21st I prepaid for 3 appointments for *** Face services
      - I paid $849.76 in total for all 3 appointments
      - The business closed and was unable to fulfill the final appointment
      - They have not replied to any of my calls or emails
      - * **** ***** *** **** ******** *** **** **** ****** *** *** ********** ****** *** ******* *** ******** ** ******** * * ***** **** **** ******** ** ** **** ** ****** *** ** **** ** ******* ***** ** *** ******

    • Initial Complaint

      Date:27/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was subscribing to facial treatments at this spa. I have a $1600 credit on file with this business. However, it appears they might have gone out of business. The website is not working, the online booking app is not offering any availability for any service, and my phone calls are going to voicemail with no one returning my call. I would like to know if I have any way to file for rebate of my $1600 credit.

    AFYA Skin and Body Clinic is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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