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Business Profile

Laundry

M&M Laundromat

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:18/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had my laundry done here with their wash and fold service several times. The sign says 89c/lb. When I dropped 2 bags off the owner asked me "it's just clothes, right?" and I stated, "no - there are a few blankets but they aren't duvets or comforters - just thin ones". He replied, "ok". Then when they called me to say I could pick up the clothes they said the total was $50. They had charged me $10 per blanket. I said no one had informed me of this extra charge nor do they have a sign. His wife is who I spoke with on the phone and she said, "you should have asked", she actually hung up on me while I was still speaking. When I went to pick up the items 17-07-23 the man told me "you said there was one blanket" - which was not true, and regardless he did not inform me of the extra charges. He was unwilling to take any responsibility and insisted on charging me the $30 extra. I estimate they may weigh 3 lbs, which would be .89c x 3 over the $24 they should have charged me, therefore proper total being 26.67 plus tax. I want a refund for the remainder overcharge.

M&M Laundromat is NOT a BBB Accredited Business.

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