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Business Profile

Tattoos

Steel N Ink

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tattoos.

Reviews

This profile includes reviews for Steel N Ink's headquarters and its corporate-owned locations. To view all corporate locations, see

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Steel N Ink has 6 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Alice M

      Date: 17/01/2024

      Cost are ridiculous for piercings in the first place. All workers seem to not want to be there, **** *** ***** **** ****** ***** ********* ********* ** **** ***** Tattooers don't ask for your opinion, try to work with you or have any customers service manner. **** ***** ** ***** *** ** **** ** *** **** **** **** **** ****** **** *** ***** **** *** **** *** **** ** **** ****** **** ****** ********** ** *** ****** ****** ** ******* ********* *** *********

    • M. V.

      Date: 25/10/2023

      M. V.

      Date: 25/10/2023

      *** ***** * *** ******** *** **** **** **** *******
      Billing practices are highly questionable! Staff will quote one price and you could be charged something completely different and arbitrary! There is zero flexibility with respect to compromise and/or customer satisfaction.
      I was quoted $180 for the work I inquired about and was subsequently charged $360 plus tax.
      They refuse to problem-solve over the phone (i.e., ***** ******) and prefer to play on the defensive, rather than acknowledge miscommunication. Highly disappointing. Sarah suggested that she prefers emailing so they can better track the complaint process - * ******* ********* ****** *** ***** ** ************ **********.
      All in all, this shop is seemingly more interested in the bottom line, rather than offering accurate and clear information (either over the phone, on their website or via email). * ** ***** ** ***** ** ***** ************** **** ****** ************* ***** **** **** *** ***** **** ******* *** **** *** *** ***** **********

      Steel N Ink

      Date: 03/11/2023

      This client saw on our website that our hourly rate was 180$ per hour with a $100 minimum. The client assumed he could share the hour with 2 other clients and they could all get tattooed for 180$. At no point was there a quote we just provided our hourly rate and minimum when client asked prices. When the client reached out with his displeasure of the situation we explained that each clients tattoo is separate and the minimum charge would be per client . He tried challenging the wording on our website even though its quite clear. Each client is a separate tattoo despite arriving as a group. This is common practice and consistent within the industry and most other businesses. We tried extensively to kindly explain this and that the artist has a separate set up for each individual but unfortunately the client could not be reasoned with. 

      M. V.

      Date: 09/11/2023

      This response is absurd. When we made the initial booking, I contacted the studio directly and was advised to book the "medium" tattoo timeslot because it was the option that best met our needs. Price was discussed - but they opted not to be accountable for their own misinformation.
      The individual who responded to the post is clearly not interested in making things better. Their billing practices are highly suspect; they can hide behind poor website wording, conflicting information, and terrible spelling - yes, they clearly need to proofread their responses for spelling and grammar. Speaks volumes.

    Steel N Ink is NOT a BBB Accredited Business.

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