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Business Profile

Credit Union

Momentum Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Momentum Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Momentum Credit Union has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:15/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern,
      ** **** ** ******** ****** *** I am writing on behalf of my mother ******** ****** since she doesn’t have access to the internet. She has been banking for some time with the Momentum Credit Union in ******** ******* ** *** ***** ****** Since the beginning of May, she has had great difficulty accessing her banking information via the telephone since she doesn’t have a computer or cell phone. As per her usual routine in doing this, the response is ‘invalid entry’. She drove to the only branch located in the city last week, May 11 perhaps, to speak with someone regarding this problem and the only 2 tellers in the bank simply stated ‘they don’t know and are working on it’. No eye contact or assurance that someone would seek her out to help solve the issue. * **** ** *** **** ***** ** it is difficult to help navigate things for her from here. She was terribly upset when she called me this morning feeling abandoned and at a loss for help with this matter. She gave me permission to try and access her information as she usually does, and I too have received the same response via the telephone. I phoned the branch this morning and left a message for someone to contact me, but have not heard anything yet. ** ****** ***** **** ******* ** **** ************ *** **** *********** **** *** ****** ******* **** ****** * ********* *** **** *** ******* ** * ** ***** **** ** *** ******* Thank you for your attention,
      Kindly,
      ******** ******.

    Momentum Credit Union is NOT a BBB Accredited Business.

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