Reviews

Review Details

• Review fromANNETTE H.

  Date: 10/10/2022

  1 star
  I used Mountaineer Movers years ago and never forgot how awful these people were. I moved from an apartment located in a house, to an apartment in an apartment building. I had very little stuff, all of which I packed in moving boxes. I numbered all boxes and brought everything to the front room, including my mattresses. There was no need for the movers to go through the rooms and the move should have been very easy. When the two reps for the company arrived I explained that this was it and as they were taking boxes and items away I moved the rest of the boxes up to the front door. At one point I overheard one of the reps say, "What a *****, like this is some kind of race or something." They both laughed. I was offended. This was my first time with a moving company and I wasn't the type to just stand around when I could be helping. It seems they didn't appreciate my help of moving boxes closer to the door for them. Among my belongings was a screen I had ordered from *** ******** ****. It was still in the box since it had arrived just a few days before. I had opened the box to take a look at it and them put it back in and left it by the front door with the other boxes. Once the two reps finished loading everything I called for a taxi after they left. When I arrived at my building, I saw my stuff sitting in front of the elevator unattended. The reps were in my apartment down the hall. I went downstairs into the basement with them and there was my stuff lying in the basement also unattended. After they left I realized that my screen was missing. This screen had cost me $695.00 and I had the invoice to prove it. When I contacted them about the loss they told me that there was no screen, they hadn't seen one, there was no screen on their truck and that if I didn't stop calling them about this screen that they would seek legal advice against me for harassment.