We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Two Men and A Truck

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Reviews

This profile includes reviews for Two Men and A Truck's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Two Men and A Truck has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Two Men and A Truck

      1 - 1439 Upper Ottawa St Hamilton, ON L8W 3J6

    • Two Men and A Truck

      A - 2260 Industrial St Burlington, ON L7P 1A1

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Natalie L

      Date: 25/07/2022

      Natalie L

      Date: 25/07/2022

      ******************************** What a disaster. Everything seemed fine at the onset. The estimate they gave was reasonable and we moved forward. Jerry was great at the onset of it all.
      Once the pack and move were happening, apparently they had really underestimated the time/labour required. So that was a big frustration point as it cost us WAY more than the estimate was for. However, we decided that it was fine and we would just pay it.
      However, they damaged a very expensive outdoor BBQ cabinet of ours. They admitted that they damaged it by putting too much weight on top of it in the truck and it buckled. I sent a follow up a few weeks after our move and never heard back from them. I finally follow up again, and they are now saying that because I didn't pay the deductible then (which they never asked for?) that they couldn't put a claim in, and too much time had passed since the claim anyways. I followed up and they ignored my email. Firstly, I shouldn't have had to chase them down. Secondly, they should just be eating the cost at this point and getting us a new cabinet.
      They offered to try and fix the cabinet, but it is steel that buckled. It isn't something you can just "fix" and reinstate it.
      Also, I found Barbara to have a very poor tone in her emails. Seamingly blaming everything back on the customer "You should have called when we didn't reply" or "Whatever he can do is what it is" about the repair mans capabilities, or "he claim does not become a claim until the deductible of $150 is paid" (never mentioned before). The entire experience was just infuriating to say the least. I hope this company can hire staff who know how to treat customers, and I hope they can live up to what's the right thing to do, and just accept that they need to replace the unit and not make some horrible make shift attempt to repair a steel cabinet .

      Two Men and A Truck

      Date: 19/08/2022

      We would like to apologize for your move not meeting up to your exceptions. For the cost of the move, it is a dock to dock service from the time the movers leave the warehouse until they return. This is stated in our paperwork provided to you prior to moving day. Damages do happen from time and we are sorry that there was damage to your barbeque. We did send out someone to repair the unit and was told that it is fixed. There is nothing wrong with the acutal barbeque itself, so the insurance company would not be replacing it. We do reserve the right to repair. The $150 deductible was in the moving services agreement that was sent to you on July 19th. We didn't charge this deductible to you because of missing your initial email. Sorry for any inconvenience.

      Respectfully yours,

      Two Men And A Truck

    Two Men and A Truck is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.