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Business Profile

Security System Monitors

Battikha Security Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have our system that was canceled and now it is continuously going off and will not stop. Even with countless attempts to get in contact with the company Battikha to have the system removed it is impossible to get in touch with anyone. I called the security system provider and I was told I have to speak with the dealer. We have absolutely no support with this issue.

  • Initial Complaint

    Date:30/11/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won a contest 3 years ago with Battikha Security, the agreement was they would provide post dated cheques to cover the monthly cost of $79.09 over the three year period. Everything was going well until July of 2021, the July cheque was return due non sufficient funds. I contacted Battikha which took many phones calls and email before Annettte the administrator contacted me. Annette advised me that their was a breach with their bank accounts and that they will be sending new cheques once the issue was resolved. Nothing was resolved and I was advised to close the account so I was not in breach of my contract if I did not want to continue to pay the monthly fees. Annette sent an email advising on how to close my account and verbally told me I would be reimbursed for what I had paid so far. I made payments up until October of 2021. I’m owed $316.36 and would liked to be reimbursed what’s owed to me . I contacted the company many times and have sent emails no response thus far.

  • Initial Complaint

    Date:17/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Battikha set up a security system with ******* as part of a contest promotion in September 2019. We were guaranteed cheques to cover a 42-month agreement. We received 1 year's worth of cheques from Battikha but have not received the guaranteed amount, which resulted in us covering several months out of our own pocket. The company is unreachable and ******* will not honour the agreement. They acknowledge people have been complaining about Battikha and that they are difficult to reach.

  • Initial Complaint

    Date:09/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am having similar issues to some that are posted by others. I won a contest from them that promised 4 years of free service. Starting with the May 2021 cheques, they have all bounced. Contacting the company has provided me with only the excuse that they were having banking issues and couldn't issue cheques. We are now coming up on another year and I have not received any cheques to compensate and the alarm provider is seeking payment now for the last 12 months of service. i would like the company to uphold their contract and re-issue the cheques and provide the remaining amount for the contest in one lump sum.

  • Initial Complaint

    Date:27/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February of 2019, I won a Home Security package from Battikha Security. This prize included door bell camera, window and door alarm set up plus 4 years free home monitoring system. I did receive the door bell camera that stopped working and as I already had pre set up doors and window alarms nothing else was required Battikha was always late in sending cheques to cover the monitoring coverage but eventually did sent the cheques. Last September, the supplied cheques started to bounce. After contacting Battikha (not an easy chore as they were not good with returning phone calls or emails) I was advised the company had experienced a "Breech". No clarification on the type of breech but was told that once the breech was corrected, we would be reimbursed for the NSF charges and replacement cheques supplied It is now May of 2022, I have not had any NSF charges or replacement cheques supplied. Battikha will not full fill their contest commitments Monitoring has been cancelled since Battikha defaulted and the monitoring company canelled the agreement free of charge because of this. I am not the only person this has happened too and the company needs to stand behind their commitments to the public

Battikha Security Inc. is NOT a BBB Accredited Business.

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