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Business Profile

Water Treatment Equipment

PHP Home Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Treatment Equipment.

Complaints

This profile includes complaints for PHP Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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PHP Home Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Withdrawing more money from my bank monthly than authorized by a signed contract. Refusal to revert back to pay in full yearly when maintenance work is complete on water purifier purchased from this company Sept. 18 2014. Nov. 4 2015 paid in full for maintenance and signed a contract with a price freeze for ten years. Aug. 1 2022 the price increased. When I called the company to point out this mistake I was told I would have to speak to the owner Simon and gave me his phone number. I called, left a voice message and my phone number. The call was never returned. When I called the next month the phone number was no longer in service. I called the company and told them I would be willing to forgive the breach of contract and the over withdraw if they would just put me back on pay in full at the time the work was done and take me off automatic withdraw from my bank. This request was made in Oct. 2022 but has never been put in place.

    PHP Home Services is NOT a BBB Accredited Business.

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