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Business Profile

Dog Breeders

Golden Retriever Farm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Breeders.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/06/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a purchase agreement on March 26, 2021 with Golden Retriever Farm (2925 Joanisse Road, Hammond, ON, K0A2A0) for a male golden retriever puppy to be born in spring 2022 and paid a deposit of $1000. The business did not contact us afterwards and I have sent several emails in 2021 and during year 2022 without any success. The business did not respond to our calls as well. After a gap of 2 years without any communication, the business suddenly called me a few months (early 2023) back that there could be availability of a puppy. The business did not respect the contract terms (delivering puppy in spring 2022) or at least a communication to let us know that we are in the waiting list. I would like to be reimbursed my $1000 deposit.

    Customer Answer

    Date: 16/08/2023

     

    Better Business Bureau:

    I have received a refund from the Golden Retriever Farm. Please let me know how to close the complaint. 

    Regards

    ****** 


  • Initial Complaint

    Date:06/01/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 13 2021 I signed a purchase agreement with ******* ********* for a female golden retriever puppy to be born in spring 2022 and paid a deposit of $1000. Upon follow-up calls, I was told I would only have the puppy in fall of 2022. It is now January 2023 and I have received no communication whatsoever letting me know of an available puppy. Based on this, the contract terms have not been respected and I would like to be reimbursed my $1000 deposit.

    Customer Answer

    Date: 06/02/2023

    I am writing to let you know the business owner contacted me late last week and I received a partial reimbursement for my deposit on Saturday.  Please let me know what steps I must follow in order to close this complaint number. 

     

    Thank you,

    *******

Golden Retriever Farm is NOT a BBB Accredited Business.

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