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Business Profile

Bathroom Design

Hanover Kitchen & Bath

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/10/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last December I requested a quote from Hanover Kitchens built in cabinets around a custom tiled fireplace. After discussion on the phone and in person (their preferred way of communication) I was sent a quote, a design and purchase agreement. To proceed I was told I needed to sign the drawing which included the measurements and products numbers for the order. At this time I asked for a product catalog to verify the products were correct. I was told they don't provide this to the customer, * ****** **** *** ****** *** *** ****** ** ** **** ********* **** * **** ** *** ** ****** ** ********** ***** **** *** **** ** **** ** **** *** *** ********* *** * **** * ** ********** ******** *** **** *** ****** *** **** ******* ** the problem, the product was delivered and part of the installation was completed on the same day (Aug 22). When I was about to pay the amount of delivery I checked the product and install at which time I noticed the product was laminate and not wood. I immediately called Karen to discuss this issue and she indicated she would call me back. No response and the following morning the installer continued. I finally got a hold of Karen again *** ** *** ******** **** *** ** ******** ** ********** *** *****. I called the owner Peter *** *** *** **** *********** I asked for the installation to cease until the the issue is resolved. After 3 weeks of not hearing a solution from Hanover Kitchens, they asked to continue the install. I said no because I'm not happy with the product or the quality of it. The problem - I expected melamine/laminate cabinet boxes with painted wood doors, trim, shelves. I received all laminate and the quality of the product is substandard at that. * ***** **** ********* **** ******* ** **** *** ************* ******** The total price was $7877.40, I paid 50% in Feb 2022. The install is not complete, no agreed resolution and they are asking for the delivery amount. ***** ** **** ** *** ***** *** * *** *** ** ***** ** ***** ****** *****

Hanover Kitchen & Bath is NOT a BBB Accredited Business.

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