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Business Profile

Grocery Store

Gilmour's Market

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov. 20, 2023 purchased a promotional gift card for $100.00 at Gilmours for grandson for Christmas. Grandson lives in Harrowsmith and had heard in Oct. 2023 that store would be closing (I was not aware since I don't live near). Lady before me also purchased gift card. The owner took the money, but didn't not say anything about closing. Store closed/declared bankruptcy in early December, leaving gift cards useless. Gilmour's website still shows they are actively open. 1. Want to warn others. 2. Would like to get my $100 back . I consider this fraud/outright theft. Owner obviously knew he was going to close but promoted gift cards anyway. Note: I have my credit statement, but no receipt since I gave it to my grandson in case gift card was not loaded properly.

    Business Response

    Date: 05/02/2024

    With regard to matter of gilmours on 38 closing I have never cosidered closing nor have we closed a single day in 10 years except for legal holidays and one snow day

    Regards

    *********************

    owner

    Customer Answer

    Date: 05/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  ****************** has tried to reach me by telephone on several occasions - unfortunately, I was not available; however, I did send a text message back to his voice message.  I accept that there must have been a misunderstanding - I had not been able to reach the business previously and since I don't live in the area, had to accept my grandson and his wife's comments.  I have now instructed my grandson to go ahead and use the gift card at *********.  Please now close this file.  It has been a complete misunderstanding obviously. Thank you, 

    Sincerely,

    *******************************

Gilmour's Market is NOT a BBB Accredited Business.

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