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Business Profile

Auto Repairs

Number 7 Auto Plaza

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Joseph P

    Date: 22/07/2024

    I took my truck in Nov '23 for failed brakes. They diagnosed a brake line leak and repaired it and also tried to remove the rear wheels but said they could not. They did not look at the front brakes or tell me I had the option of a more thorough inspection for an additional fee. Brakes seemed fine for several months until they failed again in June 2024. This time they actually did look at the front brakes and diagnosed that i needed new pads, routers, and calipers, etc. I called July 22 to discuss this and explained that had my front brakes been looked at in November perhaps only the pads would need replacing and I would be saved a full front brake job. The owner denied all this and claimed I would have needed the full brake job regardless. I pointed out that we do not know this because they hadn't looked at the front brakes in Nov and they have no idea of the condition of the front brake then. I'd expected them to do a thorough job the first time but they didn't. I'm on a fixed income and their failure to do a complete brake inspection in Nov may have cost me several hundred dollars more. I explained this several times but the owner became more and more defensive and denied failing to do a proper job the first time. He blamed the age of the truck, the time between servicing, and "who knows what", etc., but would not accept that they should have at least have given me the option of paying for a complete brake inspection the first time. I asked for a partial refund and the owner said "that is not going to happen". I replied that he had lost my business and would get a poor review. He said that was my choice and then hung up on me. The owner of this garage does not take customer complaints seriously and gets defensive and angry when questioned. I'd advise people not to use this garage unless they know exactly what the problem is and know exactly what to request as service.

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