We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cottage rentals

Ontario Cottage Rentals
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:24/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are the ****** ** ***** ****** **** that Ontario Cottage Rentals rents out. We have not received our payments as per our contract with OCR. Rentals began July 2 and are booked solid until Sept 3. (9 weeks of rental)
    Today's date Wednesday Aug 24 and have only been paid $3184.00 for one week of rental in July.
    There were many emails and phone calls to reconcile funds owed to us. I have an email from accountant August 19 confirming we would receive the outstanding funds owed to us of $11,220.00 by this week Friday August 26 ( installments of $2,268.00, and 3 payments of $2,984.00).
    With them knowing that it takes 2-3 days of processing - I called again today and asked what the delay was. There was no reason for the delay. Accountant said it would be submitted on Friday August 26. I said this is not acceptable- The commitment of our overdue money was to be deposited to my account by Friday August 26. I offered to accept an e-transfer if necessary. The accountant will have to check with ****** the ******* ******* in the morning. I asked again, why is ****** making you hold our money from you renting our home?...
    August 27-Sept 3 is the last week of rental and I am concerned as to when we will actually get all of the funds owed to us from August 13-Sept 3 of $8952.00. In total by Sept 3 we should have received $20172.00.

    Business Response

    Date: 09/09/2022

    September 9, 2022
    ****** ******** ******
    *** **** **** ***** ***** ***
    ******* ** *** ***
    **********  ******** ********

    *** ** ********

    Dear
    ********,

    We received a complaint on August 25, 2022,
    regarding the payments to the owner of one of the cottages we rent out to
    guests.

    We have made all the payments to the owner August 24, 2022, for amounts owing up to August 19, 2022.

    The final payment was paid on September 8,
    2022.

    Some of these payments were held back until we
    had all the information required to make the correct calculations.

    If you have
    any questions or concerns, please do not hesitate in contacting us.

    Sincerely,

    ******
    ******
    Ontario
    Cottage Rentals

    Customer Answer

    Date: 23/09/2022

    Thank you for your email. Our funds were eventually paid to us from OCR. 

    Sincerely 

    ****** ******* 

     

Ontario Cottage Rentals is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.