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Business Profile

Hotels

Red Maple Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6,. 2023, I reserved a room on July 1st, in which in checking after 3 pm, I learned there was no evaluator, and asked if there was a room available on the main floor as I had my 11 year old daughter, golden griever, and my 58 year old disabled, developmentally challenged brother with mobility issues. They refused, in which the family walked 3 flights of stairs. Upon entry into the room the wifi was not working, nor was, TV. I went to the lobby and spoke to management, which they advised, that they would have someone up to fix it. We waited 30 minutes, which the *** arrived, 3 contables, advising me that I was trespassing and needed to leave. I had paid for the room so there was no trespass violation, nor has the business at any time refund me. To be harassed, treated and intimidated because of a need fo accessibility/accommodation is one that is concern in ******* as is *** inability to seek a resolution rather than threat a mother.

  • Initial Complaint

    Date:24/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We stayed at this establishment on Aug 13th/2022.

    This establishment is advertised on trip advisor as a Super 8 motel and the chain says they are not affiliated with them. We slept in our clothes…if there would have been availability elsewhere I would have left. This place is deplorable! First of all, check in keys are pulled & stored in a yogurt container. No elevator. Our room didn’t even have a formal number on the door. It was a photocopy pasted with tape. The keys don’t work. People were able to go in and out of our room until we received a strange key that we had to manually lock our doors with. They said it was the master key and that it was the only one they had. Rooms are musty smelling and filthy. Bathroom smelled like urine. The closet ceiling was held up with duct tape as well as the plumbing in the bathroom. The carpets were not vacuumed, the lampshade looked like someone threw up on it and the ironing board had blood or something on it. We could hear dogs barking in the surrounding rooms. This was unacceptable. I’ve stayed at many places but this one cost me the same as a room in las vegas with the worst housekeeping and maintenance. We paid $292.50 for the night. I had an upcoming booking for the week after and cancelled immediately after we stepped foot into that room.

    Customer Answer

    Date: 24/08/2022

    No the booking was done directly on the website not on ***********

Red Maple Inn & Suites is NOT a BBB Accredited Business.

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