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Business Profile

Online Retailer

Nulifely

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nulifely makes false claims about their product, such as 'advance technology.. uses ******* RPM of airflow instead of extreme heat' ... it is literally a cheap piece of plastic that blows hot air. They also advertise everywhere 'risk free 30 day money back guarantee' but it's not risk free because they charge you $29USD for the return shipping label. If their product was that they claim it to be, there would be no need for a return, I shouldn't be responsible for their deceit. The entire order isn't worth $29USD, its a ******* addition to a full refund I request BBB have Nulifely desist from making false claims about the quality and value of their products. Or using misleading market tactics such as the fake reviews on their website. Thank you

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a video ad on Instagram for a hairdryer with five attachments. There was a direct link to this product. I purchased the product on November 7. Received notification November 13. Opened its November 19th, only to find that what was advertised is not what I was sent. I sent pictures and the link for a side-by-side comparison. I requested 100% refund with free return label as this was falsely advertised. The company offered 20% refund. They responded that the video was the pro series which was not for the link directed you to. Even for the pro series its a different product. Again side-by-side comparisons were provided. We had a 15 correspondences. They offered return but would be taken out for my refund which was between 22 and $29. They also offered 50% without having to return the product. I countered requesting 60%. They rejected. This is fraud. We scanned into buying a product that I thought I would be receiving. I am dissatisfied and want my money back.

Nulifely is NOT a BBB Accredited Business.

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