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Business Profile

Cable Installation

Brooke Telecom Co-Operative Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:20/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Almost all of November 2024 was plagued with interruptions in our cable service, it did not interrupt our internet service. Months of saved programs on our 2 rented PVR's were wiped out without warning. Channels from 120 and up to 300 were black out. To correct this they told me i needed to drive to ******* and pick up 2 new boxes and install them myself. I did all this and everything is working fine now.I was put in touch with someone named ***** about asking for some compensation for my troubles. After extensive conversation about the situation with ***** he agreed that I deserve compensation for the services I did not received. When I received my December 2024 bill there was no compensation on it.I have held back the cost of Cable and the rentals on the DVR's until this issue is resolved . The total held back is $85.82. I paid the total of $255.00 for the month of November and December 2024 bill on December 20th 2024.Any help you can offer with this situation would be greatly appreciated.Regards,**** *******

Brooke Telecom Co-Operative Ltd. is NOT a BBB Accredited Business.

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