Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased blinds for my home from Blindall. The consultants came to my home and quoted me for 20 windows for zebra style roller blinds. During the consultation, I was informed that there was a lifetime warranty on their blinds. My wife and I reviewed the quote, were happy with the dollar amount and decided to move forward with the purchase. I paid a 50% deposit and the blinds were installed November 5th. The blinds were "inspected" by the installer, and no issues were noted. That evening after picking our son up from daycare, my wife and I went through the home admiring our blinds when we noticed a few issues. 1 blind wasn't properly attached to the window frame and was screwed into the frame leaving a bend in the blind mechanism. Another blind covering (the fabric part of the blind) had a very distinct and noticeable cut through the fabric. Additionally, some of the pully chains were fairly loose, and as we understand it, they are suppose to be fairly tight. I emailed Blindall the following morning (November 6th) and thanked them for installing the windows, and brought up these issues to them with pictures attached in my email. Blindall told me they would replace the blind covering "as a courtesy" but that they don't cover this type of damage to a blind. I then inquired about the "lifetime" warranty that was explained to me at my consultation, and was additionally explained to my wife when she let the installer into our home on November 5th - "If anything is wrong don't worry, you have a lifetime warranty". Turns out its only a lifetime warranty on the blind mechanism, and a 5 year warranty on the blind coverings (which was not explained to us), and rips also aren't covered under this warranty. I have many issues with this experience, but the main problem is the installer did not mention anything to us about the damaged product before installing it, it is very noticeable and didn't happen post installation. Additionally they lied about their warranty.

  

  Business Response

  Date: 11/11/2024

  Hi ***,

  Kindly see below for the warranty information on the blinds. This information is also on your invoice.

  Warranty: All Blindall products come with a 5-year manufacturer warranty, which covers product manufacturing and workmanship defects. Chains and mechanisms are covered by Blindall for the lifetime of the product. Please contact Blindall for all warranty claims.

  Any obvious tears on the fabric would not be covered unless they are reported by the installer or by the customer on the day of installation.

  In your case, we did not want to argue about the tear occurring before, during or after installation, so we decided to replace it at no charge to you. We cannot replace any other blinds in the future if there is another tear like the one you currently have because it would not be considered a manufacturing defect.

  The 5-year manufacturer warranty covers defects in the product with normal use.

  The installation team has already booked another visit with you for this Wednesday to have the chains tightened and the bracket issue fixed.

  The replacement blind has been ordered and should be ready for replacement in 2-3 weeks.

  There is currently an overdue balance of $2,202 on your custom window coverings order. Please note that all outstanding balances are due on the day of installation. Any defects or malfunctioning parts are covered under warranty and will be addressed by Blindall. These issues do not justify withholding or delaying payment. Please note that any overdue balances will incur a late payment fee of 5%.

  You may hold on to $100 until we have the torn blind replaced. Please pay the remaining balance of $2,102 at your earliest convenience.

• Initial Complaint

  Date:22/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased custom blinds for my windows on January 10, 2023 from Blindall. A sales rep named ***** came out to measure but did not bring a ladder. As a result, one of the blinds was not measured correctly and does not fit within the window frame. It was installed bu Blindall installer **** ******* and left hanging outside the window frame while I waited for the new blind to arrive. I was verbally told it would be fixed but have not received the new blind yet. Blindall has not given me any firm date on when the new blind will arrive, and has not sent me an email. It's all been verbal. There are also dirt markings on the windows that I raised with Blindall that have not been addressed yet either. No one from Blindall is contacting me to let me know when the blind will come. They;ve also not confirmed that it has been ordered. The install date for the blinds was February 22, 2023. The blinds in total cost $3000 on the dot.

  

  Business Response

  Date: 22/03/2023

  Hello,

  Window coverings were ordered yesterday and are expected within the next 2 weeks. Blindall employee spoke to the customer and explained the cause of the delay. Employee will ensure that the customer is provided a status updated by both phone and email and notified when the window coverings are shipped and received. 

  Blindall

  Customer Answer

  Date: 22/03/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19634551, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ********** *************