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Business Profile

Department Stores

Canadian Tire Store # 457

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:18/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a response for them for causing malfunction on my tpms system and not doing the inspection as i paid ******. ********* You situation was brought to my attention by my service manager ********* Parshykov. Here are the notes I have from the visits: -arrived around 7pm on March 12th -requested alignment for maintenance and 2 tires that have been prepaid -vehicle drove in shop with damage to R/F (bumper hanging). Front tires severe uneven wear, worn to steel cords -on inspection front components were tight, but we noted visible poor tire wear, both rear shocks worn, upper mounts noisy -one TPMS sensor core was corroded and seized, not allowing air in or out -noticed HUF sensor was the ** sensor and suggested replacement -reported shock & mount issue to customer -advised may be worth doing shocks first, then addressing alignment after -customer requested alignment be done as-is. During alignment tech reported R/F camber excessive angle. Suspect bent parts in R/F but not able to address due to lack of time and price/availability on parts -advised customer immediately and offered to return next day to complete suspension inspection at no charge. Explained toe adjustments done front & rear but will need repair on R/F -customer mentioned will return around 1pm on Thursday, March 13th -On March 13th customer did not show up. We reached out with pricing for shocks mounts etc. Parts 4-5 days shocks approx. $785 ea + mounts $120 ea -customer returned Sunday for free re-inspection for camber issue and free tpms reset. Situation with advisor ****** and supervisor ****** -TPMS system was attempted to be reset but only sensor that was reading was the new one we replaced on previous visit As you can clearly see in the picture my tpms was working before and they asked me to come for the free inspection because they could not complete it before They denied me this service and you can see from their email that they promised this service.

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